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NOC Engineer
4 months ago
Great Place to Work Company,
we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices to predict their behaviour and engage them at every touchpoint throughout their lifecycle with personalized communication.Fortune brands and Enterprises across 35 countries such as
Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee
along with internet-first brands such as
Flipkart, Ola, OYO and Bigbasket
use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 80 billion messages to million consumers every month We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh City, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.The care we give to our customers is quite high Our achievement of top service and support ratings in
Gartner's Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports
is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in
Battery Ventures' top 25 private cloud computing companies
. As recognized by the
DivHERsity
Awards, we are one of the top 20 diversity companies in the world. At the same time, the
Economics Times
names us as one of the Top Organizations for Women.Will you thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for youHere are some of the challenging areas you can expect to work as a NOC Engineer:
Work with one of the largest Elasticsearch cluster deploymentWork on a large-scale MongoDB installationMaintain services once they are live by measuring and monitoring availability, latency, and overall system reliability.Work closely with team members to ensure best practices and strategic goals are incorporated into development work.Collaborate with other engineering teams to identify and anticipate changing requirements and opportunities to improve the development environment. Define and iterate team process, collaboration, and focus on overall team velocity with different stakeholders, including product, design, etc.Implementing best practices, challenging the status quo, and tab on industry and technical trends, changes, and developments to ensure the team is always striving for the best in class work.Manage capacity, build security into every layer, and reduce costImplement secure networking, key management, user management, access management, process management, and image management.Must have for the role
Installation, configuration, and networking on LinuxAdding Resources (Disk Space / CPU / RAM) on Virtual Machines24x7 Monitoring services and applicationsMonitoring Storage Space, Systems Partition and Server Health and SLAsTroubleshooting host unreachable / node-down issuesTroubleshooting downtime, SLA breachesWorking on all kinds of User-generated and Auto-generated Tickets.Knowledge of Ticketing tools Zendesk, JiraRaising emergency changes / normal changes for any changes on the serverRunbookSkills
Shell ScriptingLinux/Ubuntu/DebianSystem AdministrationServer managementPlus: AWS, Python, Networking, SecurityDebugging skills in Rest APIsBasic SQL queriesAwareness of Secure Development process and practicesAwareness of Information Security concepts and Best PracticesExperience
1 - 5 years