Senior Product Manager, Customer Returns
3 weeks ago
Key job responsibilities
- Lead the development of the consumer-focused product strategy and vision supported by internal and external analysis
- Define creative, high quality, multi-year product roadmaps based on team strategy and vision
- Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application
- Manage prioritization and trade-offs among customer experience and cost
- Create buy-in for the product vision both internally and with key external partners
- Work closely with engineering teams and program management to deliver products to market
- Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals
About the team
Returns team looks at all aspects of customer returns which are essential to deliver a great and sustainable end to end returns experience. This naturally lends the team to contribute not only to important metrics like NPS, but also business metrics like return rate, savings, increased platform sales resulting from improved experience.
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
PREFERRED QUALIFICATIONS
- Experience working across functional teams and senior stakeholders
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