Senior Product Manager

3 weeks ago


bangalore, India DrinkPrime Full time

About DrinkPrime:


Access to safe and affordable drinking water is the biggest problem of urban India. A large percentage depend on bubble water cans (20L cans). However, research shows >85% of these bubble cans are contaminated and not safe for drinking. 

On the other side, water purifiers are very expensive. It has a high upfront cost, annual maintenance cost and spares cost extra. Only less than 5% of the urban population have it.

At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission of DrinkPrime and the team. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.


Role: As a Senior Product Manager, you will play a critical role in improving the customer support experience and driving retention by developing and executing product strategies that prioritize customer satisfaction and loyalty. You will work closely with our Customer Support Team to identify areas for improvement, design solutions, and measure success.
- Develop and execute product strategies to improve the customer support experience and drive retention
- Collaborate with the Customer Support Team to identify pain points, prioritize initiatives, and optimize the support workflow
- Conduct customer research and feedback analysis to inform product decisions
- Define and track key performance indicators (KPIs) to measure customer satisfaction and retention
- Work with cross-functional teams (engineering, design, marketing, etc.) to develop and launch new features and improvements
- Develop business cases and prioritization frameworks to guide product investments
- Communicate product plans and results to stakeholders, including executive leadership
- Stay up-to-date with industry trends and emerging technologies, and apply this knowledge to improve customer experience

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