L3 major incident network engineer

Position: Major Incident L3 Network Engineer Location: RemoteRole Overview We are looking for an experienced L3 Major Incident Network Engineer with deep expertise in Cisco Meraki and Fortinet firewalls, along with a solid foundation in enterprise networking. This role will focus on high-severity incident management, complex troubleshooting, and proactive improvements to ensure secure, reliable, and scalable network operations. The ideal candidate has proven hands-on experience across WAN, LAN, WLAN, and SD-WAN, and thrives in high-pressure environments.Key ResponsibilitiesServe as L3 escalation point for all network-related Major Incidents (MIM) and Priority-1 (P1) incidents.Own and manage Meraki infrastructure (APs, switches, firewalls, MX, MS, MR, SD-WAN).Configure, manage, and troubleshoot Fortinet firewalls (Forti Gate, Forti Manager, Forti Analyzer).Manage and optimize WAN, LAN, and WLAN networks across distributed enterprise sites.Handle SD-WAN environments (Meraki and Fortinet) including routing, failover, and performance tuning.Lead bridge calls/war rooms during critical network outages or security incidents.Collaborate with vendors (Cisco, Fortinet, carriers/ISPs) for escalations and service restorations.Perform root cause analysis (RCA) and produce detailed post-incident reports.Drive proactive network monitoring, tuning alerts and dashboards (Science Logic, Solar Winds, etc.).Work closely with security teams to ensure network compliance, access control, and VPN security.Participate in on-call rotation for 24x7 critical support.Qualifications1-2 years’ experience with Major Incident Management.5–8 years of hands-on experience as a Network Engineer in enterprise environments.Mandatory: Strong experience with Cisco Meraki (SD-WAN, MX, MS, MR platforms).Proven expertise with Fortinet firewalls (Forti Gate, VPNs, policy configuration, clustering, HA).Solid understanding of routing & switching (BGP, OSPF, EIGRP, VLANs, ACLs, NAT, Qo S).Experience in WAN/LAN/WLAN enterprise environments, with multi-site deployments.Familiarity with ITIL Incident & Problem Management processes.Experience with monitoring tools (Science Logic, Solar Winds, PRTG, etc.).Industry certifications preferred: Cisco CCNP Enterprise / CCNP Security (or Meraki-specific certs like CMNA, CMNO); Fortinet NSE 4/5/6 or higher.Strong analytical and troubleshooting skills, with ability to lead during outages.Key CompetenciesCrisis management: Calm, structured leadership during P1 incidents.Technical depth: Expert in Meraki and Fortinet, with broad networking knowledge.Collaboration: Works across teams, vendors, and stakeholders to drive resolution.Communication: Clear updates during incidents and in RCA documentation.Proactive mindset: Identifies improvements and optimizations beyond just fixes.Why Join Us?Lead in enterprise-grade networking environments across global operations.Be the go-to expert for Meraki and Fortinet deployments and troubleshooting.Opportunity to shape network strategy and resilience across multiple plants/sites.Competitive compensation, benefits, and growth opportunities.Must be:Able to have a noise free environment to work remotelyHave a high-powered machine to use. Virtual Desktop will be provided by Client. 2 months probationary period to 1 year of renewals.