Appian Support Engineer

2 weeks ago

Ghaziabad, India TalentOnLease Full time

We are seeking a skilled and proactive Appian Support Engineer to join our team. In this role, you will be responsible for providing L2/L3 support for Appian-based applications, ensuring high availability, performance, and reliability of business-critical workflows.. Key Responsibilities: • Provide L2/L3 support for Appian applications, including incident resolution, root cause analysis, and performance tuning. • Monitor application health and proactively identify potential issues using Appian and third-party monitoring tools. • Collaborate with development teams to deploy patches, enhancements, and new features. • Manage and maintain Appian environments (Dev, Test, UAT, Prod), including version upgrades and hotfixes. • Create and maintain support documentation, knowledge base articles, and runbooks. • Participate in on-call rotation and provide timely support during critical incidents. • Work with Appian support and other vendors to resolve platform-level issues. • Ensure compliance with SLAs, security policies, and change management processes. Required Skills & Qualifications: • 3+ years of experience in Appian BPM platform support or development. • Strong understanding of Appian architecture, components, and deployment processes. • Experience with Appian 21.x or later versions. • Proficiency in troubleshooting SAIL interfaces, process models, and integrations. • Familiarity with Appian DevOps tools (e.g., Jenkins, Git, Automated Deployment Manager). • Knowledge of SQL, REST APIs, and web services. • Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace) is a plus. • Excellent communication and problem-solving skills. Preferred Qualifications: • Appian Certified Associate Developer or higher. • Experience in Agile/Scrum environments. • Exposure to cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes). • Familiarity with ITIL practices and ticketing tools like ServiceNow or JIRA.

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