General Manager

3 weeks ago

Pune, India SSterling Workforce Enterprises Private Limited Full time

Job Title: General Manager – Sales & Operations
Location: Pune, Khalapur
Employment Type: Full-time (Residential stay required minimum 4 days/week)

Job Overview:

We are seeking a General Manager – Sales & Operations to lead sales, guest experience, team management, vendor coordination, and day-to-day estate operations. The role requires strong leadership, communication skills, and the ability to deliver high-quality guest experiences while ensuring smooth property management.

Key Responsibilities:

Sales & Bookings

  • Manage offline sales, walk-in, and referral bookings
  • Build and maintain partner/vendor relationships
  • Coordinate pricing strategies and promotional offers

Operations Oversight

  • Supervise staff, guest experiences, and property operations
  • Ensure high hygiene, cleanliness, and service standards
  • Handle guest requirements and emergency situations

Vendor & Team Coordination

  • Manage vendors and service providers
  • Ensure smooth internal team communication and SOP adherence

Networking & Representation

  • Represent the property at business/networking events
  • Generate business opportunities from such engagements

Key Performance Areas (KPAs):

  • Achieve monthly offline booking targets
  • Maintain minimum guest rating of 4.8+/5
  • Ensure 90%+ property audit score
  • Deliver seamless guest stays, events, and operational experiences

Candidate Requirements:

  • Gender: Male (mandatory, due to residential stay requirement)
  • Age: 30–40 years
  • Team Management: Experience managing 15+ team members
  • Personality: Excellent communication, confident, well-presented; personality should reflect the bohemian theme of the property
  • Language: Fluent in English (mandatory)
  • Strong background in sales, hospitality operations, and team/vendor coordination

Job Type: Full-time

Pay: ₹30, ₹34,000.00 per month

Work Location: In person

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