Account Manager

3 weeks ago

Chennai, Tamil Nadu, India CES Full time

Overview:

We are seeking a dynamic and client-focused Client Partner to serve as a strategic advisor and relationship owner for our key accounts. In this role, you will be responsible for driving successful adoption of our technology solutions, ensuring long-term customer value, and nurturing high-impact partnerships. As a trusted partner to our clients, you will collaborate closely with internal teams to align our offerings with customer goals, uncover growth opportunities, and deliver continuous business impact.

Key Responsibilities:

  • Serve as the primary point of contact and strategic advisor for a portfolio of mid-to-large enterprise clients.
  • Understand clients' business objectives and technical environments to deliver tailored solutions that drive measurable outcomes.
  • Lead client onboarding, training, and long-term success planning to ensure seamless adoption and satisfaction.
  • Act as a liaison between clients and internal technical teams to ensure effective communication, timely issue resolution, and continuous improvement.
  • Conduct regular performance reviews, strategic roadmap discussions, and planning sessions with client stakeholders.
  • Analyze customer data, usage patterns, and KPIs to provide actionable insights and recommendations.
  • Proactively identify and pursue opportunities for account expansion through upselling, cross-selling, and value-added services.
  • Partner with Sales, Product, Engineering, and Customer Success teams to translate client feedback into product and service enhancements.
  • Stay informed about industry trends, evolving technologies, and competitive landscapes to deliver thought leadership to clients.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or a related field; MBA is a plus.
  • 6–15 years of experience in client engagement, account management, or technical consulting roles within a technology-driven environment.
  • Strong knowledge in enterprise IT systems and cloud infrastructure (AWS, Azure, GCP) modernization projects.
  • Demonstrated ability to manage complex client relationships, influence decision-makers, and deliver strategic outcomes.
  • Excellent communication, presentation, and relationship-building skills.
  • Proficient in CRM platforms (e.g., Salesforce, Zoho) and customer support tools.
  • Strategic thinker with a proactive, consultative approach and strong problem-solving capabilities.

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