Counselor cum Front Desk Executive

4 days ago

Mahagun Sarovar Portico Vaishali, India Iild Services Full time

A Counselor cum Front Desk Executive is a dual-role position that involves providing receptionist duties while also offering counseling and support services to students of our academy. This role requires a dynamic individual with excellent communication skills, empathy, and a strong ability to multitask. The Counselor cum Receptionist acts as the first point of contact for individuals seeking assistance, ensuring they feel welcomed and supported from the moment they enter the premises.

Key Responsibilities:

Reception Duties: Greet students, learner's, Parents in a warm and friendly manner.
Answer incoming calls, emails, or messages and direct them to the appropriate department or personnel.
Manage appointment schedules, ensuring efficient coordination and organization.
Maintain a tidy and inviting reception area, creating a positive first impression for visitors.
Handle incoming and outgoing mail, packages, and deliveries.
Assist with administrative tasks, such as filing, data entry, and maintaining records.

Counseling and Support: Provide counseling to individuals seeking admission in our courses.
Guide about our courses and benefits.
Facilitate individual or group counseling sessions as needed.
Offer resources, referrals, and guidance to students to address their specific challenges.
Maintain strict confidentiality and adhere to ethical guidelines in counseling interactions.

Documentation and Reporting: Maintain accurate and up-to-date records of students interactions and counseling sessions.
Prepare reports and documentation related to counseling services, as required.
Keep records of appointments, cancellations, and rescheduling activities.

Office Support: Assist with various administrative tasks and provide support to other staff members as needed.

Desired Candidate profile

Minimum 6 months of experience will be preferred.
Min qualification - Bachelor's Degree .
Previous experience in School Reception/ Counselling/ Marketing / Communication role (In Education Industry) will be added advantage
Excellent Command over English- Verbal and written.
Candidate must be from English Background
Candidate should be a team player and presentable

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