L1 Support Engineer

4 weeks ago

Andheri East, India Orange HR Full time

Position L1 Engineer Support - Onboarding & Off-boarding

Total Experience 1- 3 Years

Qualification Any degree

  1. Good communication skills

3. It's a Hybrid role: locations- Bangalore, Mumbai, Pune, Chennai, Hyderabad, Gurgaon, Kochi / once or twice in a week office working system will be provided.

  1. Immediate joiners to 15 to 20 days Notice period

  2. Budget- 10L

6. Night shift is mandatory / work from home for night shift.

Responsibilities

 Execute onboarding and offboarding procedures for users across

customer environments.

 Create, modify, and deactivate user accounts in Google Workspace.

 Manage user and channel access in Slack, including permissions and

integrations.

 Handle user provisioning tasks in Jira and other ITSM ticketing tools.

 Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom, Office 365, etc.).

 Follow SOPs to ensure consistency, security, and compliance across

user lifecycle tasks.

 Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required.

 Maintain accurate records of account status and license allocations.

 Support MDM-related tasks such as device enrollment, remote wipe, and basic compliance checks (preferred but not mandatory).

 Monitor ticket queues and complete tasks within defined SLAs.

 Participate in documentation of recurring tasks and suggest process

improvements. Desired profile

 2–4 years of experience in IT support, onboarding/offboarding, or helpdesk roles.

 Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).

 Working knowledge of Slack user and workspace administration.

 Familiarity with Jira or equivalent ticketing systems.

 Basic knowledge of license management across common SaaS platforms.

 Strong attention to detail and ability to follow procedures precisely.

 Willingness to work in 24x7 rotational shifts, including nights, weekends, and holidays.

 Good written and verbal communication skills.

 Strong time management and task ownership abilities. Preferred

Qualifications:

 Exposure to MDM tools such as Jamf, Intune, Kandji, or Hexnode.

 Basic knowledge of SaaS platforms like Zoom, Dropbox, Office 365, etc.

 Any certification in IT fundamentals or Google Workspace Admin is a

plus.

 Experience working in customer-facing IT service environments.

Sameer

Job Type: Full-time

Pay: ₹600, ₹1,090,043.33 per year

Benefits:

  • Health insurance

Education:

  • Bachelor's (Required)

Experience:

  • Google workspace : 2 years (Required)
  • Slack: 1 year (Required)

Work Location: In person

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