
Front Office Receptionist
4 weeks ago
Front Office Executive – Aesthetic Clinic
Role Overview:
The Front Office Executive will be the first point of contact for clients, ensuring a welcoming, professional, and smooth experience. This role involves handling client interactions, managing appointments, coordinating with doctors/therapists, and maintaining the clinic's professional image.
Key Responsibilities:
- Warmly welcome clients and ensure a premium guest experience.
- Manage phone calls, emails, and walk-in inquiries professionally.
- Schedule, confirm, and follow up on client appointments.
- Maintain client records with confidentiality and accuracy.
- Assist with billing, payments, and daily cash/transaction reconciliation.
- Coordinate with doctors, therapists, and clinic staff for smooth operations.
- Maintain cleanliness and presentation of the reception area.
- Provide basic information about treatments, products, and offers (without medical advice).
- Handle client concerns or complaints politely and escalate when required.
Skills & Requirements:
- Excellent communication and interpersonal skills.
- Presentable, well-groomed, and professional demeanor.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office and clinic management software (preferred).
- Prior experience in healthcare, hospitality, or the aesthetics industry is an advantage.
Qualification:
- Graduate (Hospitality/Healthcare/Administration preferred).
- 2–4 years of front office or customer service experience.
Job Types: Full-time, Permanent
Pay: ₹25, ₹40,000.00 per month
Work Location: In person
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