L2-Remote Desktop Support Engineer
4 weeks ago
Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
Position Summary:
This position is for 24*7 rotational shift Remote Desktop Support role. Working within the international team helping and solving technical issues raised by internal users from international sites. Interacts directly with internal users, technical and non-technical personnel, monitors and enforce SLA’s and follows incidents, requests, problems to resolution Maintain, troubleshoot, and resolve all aspects of the end user computing infrastructure including end user device operating systems, end user device hardware, application delivery, client device provisioning, operating system upgrades and patches.Major Responsibilities:
Provide Level 2 remote desktop support for global end user base as part of the international IT Support organization. Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines Resolve and respond to user questions received via telephone, email or other collaboration methods meeting defined SLA’s Provide advanced troubleshooting, research root cause of problems, lead problem resolution by planning, building and rolling out solutions, escalate to other support groups and vendors’ support as necessary Be able to diagnose, analyses and solve complex personal computer hardware, software and Microsoft Windows operating system problems and demonstrate excellent troubleshooting skills Develop, automate and implement operations best practices in the end user computing space Documents new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required Interacts with both technical and non-technical personnel and follows problems to resolution Collaborate effectively and closely with end users, IT stakeholders: Level 1, Level 3 support groups and business stakeholders. Maintain good relationship with internal customers and other support groups. Maintain password, data, and system security for the environment according to IT processes and standards Willing to adopt a flexible work pattern and working in a 24/7 shift pattern to be able to support remote users worldwide Assist and support the IMS team in other areas as requested by the line managerCandidate Profile:
Educational Qualification : Bachelors/ master’s degree from recognized university
Experience : 5+ years of relevant Remote Desktop Support experience
Knowledge:
Must Have Skills:
Strong listening, written and verbal English communication skills. Hands on experience of Windows 10 & Windows 11 troubleshooting (Preferred 2nd level) Hands on with desktop computer operations - Specially with HP, Lenovo and Dell laptop and desktop Hands on experience with LAN, WIFI and VPN setup and Configuration Experience of MDM configuration, Email issues on iPhones and Android devices Basic Knowledge on Anti-virus and Malware software’s Must be mature and tactful Must be highly motivated and have a positive attitude Must be a team player Excellent analytic and logical thinking Self-sufficiency in solving complex problems and delivering projects Sound understanding of customers and their requirements. Must have knowledge of Windows Hello for Business.Good to have :
MCSA, MCP Certification Preferred CCNA Certification Preferred Quick LearnerInformation Technology :
Advanced professional technical experience and knowledge in end user computing technologies including not limited:
Remote support technologies and tools .
Microsoft technologies: Windows 11, Windows7, Windows 10, Active directory, GPOs, MS Office Suite, Office 365, Windows Hello, desktop virtualization technologies, networking, PC/laptop hardware and software, latest cloud technologies, PC provisioning and management technologies: SCCM, MS Azure, MS Intune, OneDrive, Bitlocker, IT Security technologies: antivirus, malware and zero-day protection technologies, MAC OS knowledge is a plus.
Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
-
L2-Remote Desktop Support Engineer
4 weeks ago
Pune, India 0548 Varian Medical Systems Int’l (India) Pvt Ltd Full timeTogether, we can beat cancer.At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.We are part of an incredible community of scientists, clinicians, developers, researchers,...
-
L2-Remote Desktop Support Engineer
2 months ago
Pune, India 0548 Varian Medical Systems Int’l (India) Pvt Ltd Full timeTogether, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. We are part of an incredible community of scientists, clinicians, developers,...
-
L2-Remote Desktop Support Engineer
4 weeks ago
Pune, India 0548 Varian Medical Systems Int’l (India) Pvt Ltd Full timeTogether, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. We are part of an incredible community of scientists, clinicians, developers,...
-
L2 Remote Support
2 weeks ago
Pune, Maharashtra, India BirlaSoft Full timeMajor Activities for End user computing support includes:Remote Install, Move, Add and Change activities (IMAC)Remotely Managing Incidents (Break/ fix) activities like - Hardware, OS, Layered apps, VDI end user users and printersHandling On boarding Off boarding, Miscellaneous requests for AD and messaging through Irving ITSM tool post due approval process...
-
Desktop Support Specialist
1 month ago
Pune, India Wipro Full timeHi Linkies, Experience: 1-3 Years Location-Chennai/Mumbai/Pune Skills-Desktop Support Engineer with good Communication skills. Max Budget-3.5 LPA to 3.8 LPA JD : EUC Support -DL2 1.Resource should have 6 months to 1 year experience 2.Troubleshooting and fixing laptop Desktop OS/email client printer/scanner/print queue related to L2 level issue. 3.Creating...
-
Pune, India Seven Consultancy Full timeJOB DETAILSDesktop Support Engineer Job DescriptionWe are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.To ensure...
-
Pune, Maharashtra, India Seven Consultancy Full timeJOB DETAILSDesktop Support Engineer Job DescriptionWe are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.To ensure...
-
Pune, Maharashtra, India Seven Consultancy Full timeJOB DETAILS Desktop Support Engineer Job Description We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.To ensure...
-
pune, India Seven Consultancy Full timeJOB DETAILS Desktop Support Engineer Job Description We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.To...
-
pune, India Seven Consultancy Full timeJOB DETAILS Desktop Support Engineer Job Description We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.To...
-
Desktop Support Engineer
2 months ago
Pune, India Mi3 Full timeWe are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.If youre computer-savvy and enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear...
-
Hiring For Remote Desktop Support RDS
3 weeks ago
Pune, India timesjobs Full timeHiring For Remote Desktop Support (RDS) Job Description Remote Desktop Support (RDS) Desired Profile Skills: for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCR, Trouble shooting issues, Handling Emails & Service RequestsNotice Period: Immediate -30...
-
Desktop Support Specialist
4 weeks ago
Pune, India Wipro Full timeHi Linkies,Experience: 1-3 YearsLocation-Chennai/Mumbai/PuneSkills-Desktop Support Engineer with good Communication skills.Max Budget-3.5 LPA to 3.8 LPAJD : EUC Support -DL21.Resource should have 6 months to 1 year experience2.Troubleshooting and fixing laptop Desktop OS/email client printer/scanner/print queue related to L2 level issue.3.Creating OS Images...
-
Desktop Support Specialist
4 weeks ago
Pune, India Wipro Full timeHi Linkies,Experience: 1-3 YearsLocation-Chennai/Mumbai/PuneSkills-Desktop Support Engineer with good Communication skills.Max Budget-3.5 LPA to 3.8 LPAJD : EUC Support -DL21.Resource should have 6 months to 1 year experience2.Troubleshooting and fixing laptop Desktop OS/email client printer/scanner/print queue related to L2 level issue.3.Creating OS Images...
-
Desktop Support Specialist
2 months ago
Pune, India Wipro Full timeHi Linkies,Experience: 1-3 YearsLocation-Chennai/Mumbai/PuneSkills-Desktop Support Engineer with good Communication skills.Max Budget-3.5 LPA to 3.8 LPAJD : EUC Support -DL21.Resource should have 6 months to 1 year experience2.Troubleshooting and fixing laptop Desktop OS/email client printer/scanner/print queue related to L2 level issue.3.Creating OS Images...
-
Desktop Support Specialist
2 months ago
Pune, India Wipro Full timeHi Linkies,Experience: 1-3 YearsLocation-Chennai/Mumbai/PuneSkills-Desktop Support Engineer with good Communication skills.Max Budget-3.5 LPA to 3.8 LPAJD : EUC Support -DL21.Resource should have 6 months to 1 year experience2.Troubleshooting and fixing laptop Desktop OS/email client printer/scanner/print queue related to L2 level issue.3.Creating OS Images...
-
Hiring For Remote Desktop Support RDS
2 months ago
Pune, Maharashtra, India timesjobs Full timeHiring For Remote Desktop Support (RDS)Job Description Remote Desktop Support (RDS) Desired Profile Skills: for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCR, Trouble shooting issues, Handling Emails & Service RequestsNotice Period: Immediate -30...
-
Hiring For Remote Desktop Support RDS
4 weeks ago
Pune, Maharashtra, India timesjobs Full timeHiring For Remote Desktop Support (RDS)Job Description Remote Desktop Support (RDS) Desired Profile Skills: for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCR, Trouble shooting issues, Handling Emails & Service RequestsNotice Period: Immediate -30...
-
L2 Remote Support
3 months ago
Pune, India BirlaSoft Full time. Major Activities for End user computing support includes: •Remote Install, Move, Add and Change activities (IMAC) •Remotely Managing Incidents (Break/ fix) activities like - Hardware, OS, Layered apps, VDI end user users and printers •Handling On boarding Off boarding, Miscellaneous requests for AD and messaging through Irving ITSM tool post...
-
L2 Remote Support
4 weeks ago
pune, India BirlaSoft Full timeMajor Activities for End user computing support includes: •Remote Install, Move, Add and Change activities (IMAC) •Remotely Managing Incidents (Break/ fix) activities like - Hardware, OS, Layered apps, VDI end user users and printers •Handling On boarding Off boarding, Miscellaneous requests for AD and messaging through Irving ITSM tool...
