Lead - Warranty and Customer Quality Assurance
4 weeks ago
Location: HQ, Bangalore (Onsite)
About River :
River is an electric vehicle company building multi-utility scooters. At River, we’re building scooters of tomorrow for the ambitious youth of today. Because we believe people only need two things to achieve success: the desire to make it to the top, and the means to get there.
With our flagship product River Indie, SUVofScooters, is designed to help you get things done. Engineered to be a dependable ally on your road to success. We are backed by marquee international investors - these are mobility focused funds backed by Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC and Maniv Mobility.
Key Responsibilities:
Monitor and manage warranty-related costs, implementing strategies to minimize financial impact through early detection of issues and efficient claim processing.Analyze warranty claims to identify cost drivers, trends, and patterns, recommending cost-saving measures to improve product quality and reduce future warranty expenses.Collaborate with engineering and manufacturing teams to develop cost-effective corrective actions aimed at reducing warranty claims and minimizing the cost per claim.Work with suppliers to recover costs related to defective parts or components that fall under supplier warranties, ensuring the company is compensated appropriately.Assist in preparing budgets for warranty claims, providing accurate forecasts of expected warranty costs based on historical data and trend analysis.Handle market and customer complaints while keeping cost implications in mind, striving for efficient resolutions that balance customer satisfaction with financial responsibility.Use data from warranty claims to drive continuous improvement initiatives, focusing on reducing the overall cost of warranty claims by addressing root causes.Monitor and assess warranty reserves, ensuring that the company has adequate provisions in place to cover expected warranty costs without over-allocation.Develop and track key performance indicators (KPIs) related to warranty costs, ensuring regular reporting on trends and opportunities for cost reductions.Investigate warranty claims and complaints to identify the root cause of failures and attribute costs accurately to responsible areas (e.g., design, supplier, manufacturing.Actively pursue recovery of warranty costs from suppliers when faulty components or subassemblies cause customer complaints or warranty claims.Work closely with cross-functional teams to identify and implement cost-saving initiatives without compromising on product quality or customer satisfaction.Develop strategies for resolving warranty claims that maximize efficiency and minimize cost to the business, ensuring resolutions are both timely and financially sound.Regularly monitor warranty-related KPIs, focusing on metrics such as claim processing time, average claim cost, and total warranty expenditure to ensure cost control.Manage the escalation of high-cost warranty claims, ensuring that appropriate senior management attention is given to cases that significantly impact warranty budgets.
Ideal Candidate:
BE in automobile, Mechanical or Electrical engineering.5 to 18 years of experience in Automotive OEM companies in the field of EV.Hands on experience in handling the end to end customer quality.Good experiences in MS office & good communication skills.SAP knowledge is added advantage.
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