Manager - Operations Excellence

1 week ago


tamil nadu, India Guardian Life Full time
Job Description:
Black Belt certified with very good knowledge of Six Sigma and Lean.
Hands on experience in driving business improvement using Value stream mapping & other lean tools.
Drive projects independently which lead to bottom line savings, top line impact, benefit to the client, compliance or regulatory adherence.
Should have done at least 4 large Six Sigma projects and 2 Lean implementations with proven revenue / margin returns to the organization
Good knowledge of PM methodologies like Agile, Scrum, Prince2 etc will be added advantage.
Aware of BPO Quality processes like QA evaluations, monitoring, calibration sessions, stratified sampling methods, bottom quartile management process etc.
Good written and verbal communication to driving meetings and building consensus.
Knowledge of overall BPO business including Voice, Non-Voice and Blended processes
Should have led and managed globally distributed project teams
In-depth experience of running meetings, managing notes, following up on next steps
Ability to work in ambiguous environment and derive clear actionable from hazy inputs
Excellent communication skills (both verbal and written) and soft skills
Expert in tools like Minitab, MS Visio and MS Office (Word, Excel, PowerPoint etc.)
Ability to handle presentations to senior leadership and handle stakeholders
Should have led project teams and has the ability to use logic to convince stakeholders
People management, goal setting, team development, team grooming skills
Participate in best practice sharing across the team
Good people person and should be able to manage and develop his/her team
Driving culture of data based decision making
Preferably from Health Insurance or Financial Services domain
Location : Chennai/ Gurugram

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