Mega walkin drive in HCL for Dispute and Chargeback

1 day ago

Chennai, India HCLTech Full time
HCL Tech hiring for Dispute & Chargeback (Associate, Analyst & Team Lead) - 18 & 19 Nov

Walk-in Details:

Date: 18 to 19 Nov, 24

Timing : 12:30PM to 3:00 PM

Interview location : HCL TECH ETA 1,Navallur.

HCL – ETA 1- Village and Panchayat, ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navallur, Taluk, Chengalpattu, Tamil Nadu 603103

HR Contact: Deepthi Sai

Shift Timings: NIGHT SHIFT

Years of Experience - 2 to 5 yrs (associate/analyst)

5 to 7 Yrs (Team lead)

Work Location - HCL Tech Sholinganallur

WORK FROM OFFICE ONLY

Important Note:

· Candidates who can join immediately or 1 month of notice period are preferred.

Dispute Associate/Analyst

Responsibilities

- Research Credit/Debit card disputes and build dispute cases to recover funds for merchants (Visa/MasterCard/Amex etc..)- Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.- Ensure accurate and appropriate responses to disputes during the lifecycle of dispute.- Ensure accurate accounting and reconciliation of Suspense Accounts and Scheme GL Accounts- Monitor disputed transactions for possible fraudulent activity.- Serve clients by resolving product and service problems.- ACH and Other Transaction type and Dispute process awareness

Qualifications

- Strong computer skills required- Proficiency in MS Office- Experience in disputes or in the payments industry preferred(3-5 Years US Market exposure preferred)- Excellent communication skills- Detail-oriented and results-driven- Ability to analyze information, think through difficult problems, and make critical decisions based on limited information

Disputes Team Lead

Responsibilities

- Hand on experience in Credit/Debit card disputes and build dispute cases to recover funds for merchants (Visa/MasterCard/Amex etc..)- Hands on in appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.- Ensure accurate and appropriate responses to disputes during the lifecycle of dispute by the Analysts- Ensure accurate accounting and reconciliation of Suspense Accounts and Scheme GL Accounts by Analysts- Serve clients by resolving product and service problems.- ACH and Other Transaction type and Dispute process awareness- Manage a team of 15-20 Analysts managing and processing Disputes- Follow up and Manage the queue and work allocation of Disputes between the Analysts- Guidance and Coaching of Team to Transition the process and get in to steady state- Managing the process MIS and define process KPI’s and individual KPI’s- Liaison with Clients and provide regular updates and performance

Qualifications

- Strong computer skills required- Proficiency in MS Office- Experience in disputes or in the payments industry preferred- Excellent communication skills- Detail-oriented and results-driven- Experience in Team Management and coaching skills- Analyze information, think through difficult problems, and make critical decisions based on limited information

How You'll Grow

At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Why Us

We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees.

Our company is extremely diverse with 165 nationalities represented.

We offer the opportunity to work with colleagues across the globe.

We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.

We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.

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