Chargebacks Associate I

5 months ago

Chennai, India Poshmark Full time

Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and over a million sellers, Poshmark brings together a vibrant community every day to express themselves and share their love of fashion.

We are looking for that unique individual who loves problem-solving, analyzing data or people, and "getting things done" in a fast-paced tech environment.

Do you have strong attention to detail and who thrives in a fast-paced, team-orientated environment? We want to talk to you Poshmark is looking for a Chargebacks Associate who will be primarily responsible for reviewing, analyzing, and resolving disputes effectively based on the information available. A Chargeback Associate will review disputes to determine the risk involved with the transactions with the goal of preventing chargeback losses. This person will help evolve our processes & assist in developing scalable solutions to chargeback prevention, trends & activities.

**Responsibilities**:

- Effectively review, analyze and resolve disputes
- Investigate and monitor disputed transactions for possible fraudulent behaviors and patterns
- Provide an in-depth analysis of chargebacks in order to help us evaluate the risk involved
- Identify tactics that can prevent and reduce claims
- Collaborate with a cross-functional team to implement prevention measures
- Interact with the Poshmark community about sensitive issues in a very professional manner

**6-Month Accomplishments**:

- Familiar with various Chargebacks processes, and procedures
- Learn about all fraud types and become comfortable making decisions
- Work independently and cross-functionally to streamline and improve Chargeback processes

**12+ Month Accomplishments**:

- Complete and exceed all 6-month responsibilities
- Ability to work on all areas of chargebacks independently
- Become a chargeback specialist
- Forecast chargeback liability based on the metrics
- Work on a few ongoing projects at a time

**Desired Skills**:

- New graduates are welcome
- 0- 2 years of operational, customer support, or other applicable experience.
- Excellent verbal & written communication skills
- Critical observation - detailed oriented, ability to research, analyze.
- Ability to make critical decisions based on limited information
- Ability to understand customers, situations and resolve conflict
- Passionate about community & helping our users
- Collaborative personality
- Inherently curious
- Take on additional responsibilities in order to support operations
- Ability to provide input to improve and streamline processes

**About Us**

**Why Poshmark?**

At Poshmark, we're constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We're disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We're nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.

We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We're invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever. We will set you up with comprehensive global and in-country benefits to support you and your family needs.

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

View Poshmark's Job Applicant Privacy Policy here.

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