ClientView Change Senior Manager

3 weeks ago

new delhi, India Boston Consulting Group Full time
WHAT YOU'LL DO
We are looking for a Change Manager with the experience and passion to help support ClientView, BCG’s lead-to-cash solution which brings together pipeline, contracting, invoicing and collections and reporting into one single platform. The Change Manager will help design, develop and implement innovative, creative change management, engagement, training & awareness, and communications solutions. The individual occupying this role will be dedicated to tasks in several key areas:
  • Develop and lead change management efforts in AP Region and its systems (ANZ, NEA, SEA, IND, GC)
  • Help drive the continuous adoption of ClientView and development of the solution
  • Create stakeholder maps and change management plans and interventions
  • Develop and execute learning and development interventions to address capability gaps and support new functionality roll-outs (e.g., in-person training, develop guides or training videos), like full Costing and Investments functionality by mid-2025
  • Draft key communications strategies, plans and execute these, this includes designing compelling digital and visual communication multi-media materials (e.g. during key releases or updates)
  • Partner closely with key functional stakeholders (Finance, Legal, ClientTeam, Staffing, Practice Areas) to deliver effective change
  • Solicit and analyze feedback, and articulate areas to improve to support the continuous development of the solution
  • Monitor adoption and business usage metrics and identify areas requiring intervention; continue to evolve metrics definition as solution evolves
  • Play a key role in User Acceptance Testing to ensure the solutions meet the needs of end-users
  • Provide process support for key stakeholders
  • Actively work with workstreams and end users to help resolve problems to ensure a great user experience
  • Enable and coach senior leaders in BCG in adopting ClientView and integrating it into their workflows and habits
To be successful, you must demonstrate ability to work effectively with the solution experts, functional staff (Finance, Legal, Client Team etc), Consulting Staff and Senior Leaders. In addition, strong communications, project coordination and project management skills; experience in facilitation and communication among diverse stakeholders; strong written and verbal skills; and the ability to effectively team and communicate with internal and external resources at all levels of the organization are required. Creativity and an interest in digital solutions, as well as a general sense of curiosity and drive for excellence are all desired.


YOU'RE GOOD AT
  • Working in a complex environment at pace – You are analytical and comfortable managing multiple deliverables with multiple inputs often with high impact, time sensitive requirements
  • Stakeholder Engagement – You can hear what someone needs, translate it into your own words, and create it. You are politically and organizationally savvy and can navigate/influence complex matrix organizations
  • Structuring and analyzing information. You can take an idea for organizing or analyzing data and turn it into a useful deliverable. Strong attention to detail
  • Culture and collaboration – you care deeply about the experience and engagement of your colleagues and believe in the core tenets of BCG’s purpose statements
  • Learning and adapting – you are an eager and consistent learner, are naturally curious, open to feedback and interested in continuous improvement

YOU BRING (EXPERIENCE & QUALIFICATIONS)
Education/Experience
  • 5+ years of applicable experience or BCG consulting team experience, particularly related work experience in project management change management, communications, public relations, design, or related fields
  • Bachelor’s degree from an accredited academic institution with high academic achievement
  • Advanced studies or academic focus in change or organizational psychology, program management, communications or related areas preferred

Knowledge/Skills (job function, technical, computer, language)

  • Management consulting or professional services experience is preferred, as is global experience
  • Experience and expertise in digital tools preferred
  • Strong writing and editing skills, with an eye for detail
  • Strong working knowledge of PowerPoint, Excel, Word
  • Fluent in English (verbal and written); Additional languages a strong plus
  • High energy level and examples of creative execution strongly desired, along with an orientation towards achieving results

YOU'LL WORK WITH
Members of our finance team are responsible for preserving the intellectual capital, assets, and integrity of BCG. We make a decisive impact on the firm’s direction, performance, and risk-management models. Finance jobs include accounting and reporting, planning and analysis, tax and treasury, financial systems, payroll, and executive compensation.

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