Vice President

2 weeks ago

Mangalore, Karnataka, India Pacific Group of Companies Full time

Role Summary:

We are seeking a strategic and experienced Vice President of Operations to lead and scale our accounting outsourcing delivery for U.S.-based CPA clients. The ideal candidate will bring deep experience in CPA client relationship management , operational excellence , and large team leadership —along with a tech-savvy mindset and a passion for transformation through innovation.

Roles & Responsibilities:

Client Management & Relationship Leadership

  • Serve as the primary point of contact for high-value U.S.-based CPA clients.
  • Own client escalations, ensuring root-cause resolution and proactive follow-ups.
  • Conduct regular performance reviews, status calls, and strategic planning sessions with clients.
  • Align delivery and team strategy to evolving client needs and regulatory expectations.

Operational Leadership

  • Lead and optimize daily operations across accounting, tax, and audit functions.
  • Drive performance management via KPIs, SLAs, and quality benchmarks.
  • Maintain adherence to U.S. GAAP, IRS compliance, and auditing standards.
  • Standardize and scale delivery processes using automation, RPA, and lean principles.

Team Management

  • Lead, mentor, and retain a team of 200+ professionals, including managers and team leads.
  • Build leadership bench strength and succession planning strategies.
  • Implement robust performance management, training, and upskilling frameworks.
  • Foster a culture of accountability, innovation, and high performance.

Technology & Transformation Initiatives

  • Champion the adoption of new technologies and tools to modernize service delivery and enhance productivity.
  • Collaborate with internal stakeholders to support digital transformation and automation projects .
  • Stay ahead of industry trends (e.g., AI in accounting, client portals, cloud platforms) and integrate best practices into operations.
  • Leverage data and analytics to improve visibility, forecasting, and decision-making.

Executive Leadership & Reporting

  • Provide strategic insights and updates to the SVP and executive leadership team.
  • Participate in quarterly business reviews and support cross-functional initiatives.
  • Contribute to strategic planning, budgeting, and growth initiatives.

Competency Skills:

  • 15+ years of experience in accounting/shared services/KPO, with at least 5 years in a leadership role managing U.S. CPA/accounting firm clients.
  • Bachelor's degree in Business, Operations, Finance, or related field (MBA preferred)
  • Strong experience managing U.S.-based CPA clients in a BPO or KPO environment.
  • Proven track record in managing large teams across Accounting, U.S. Taxation, and Audit services .
  • Deep knowledge of U.S. tax codes, GAAP, and audit compliance frameworks.
  • Technology-savvy leader with experience in digital transformation, automation tools, and cloud-based systems.
  • Familiarity with software such as QuickBooks, Xero, CCH Axcess, UltraTax, Lacerte, CaseWare, etc.

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