Mgr. Tech. Serv.

3 weeks ago

vadodara, India Reliance Industries Limited Full time

Job Responsibilities :

Customer complaints resolution

# Coordinating with Regions/Customer to understand the customer issues & with respective manufacturers# sites on grade under complaints.

# Co-ordinate with all stakeholders for complaint resolution.

New Grade Development

# Support review of existing or develop new grade specification based customer feedback / benchmark studies / Import Analysis & make changes in consultation with various stakeholders.

# Based on feedback co-ordinate with regions/respective business group for customer trial/feedback & manage Customer feedback 

Business Development

# Suggest customers on usage of RIL grades to replace conventional material.

# Coordinate for in-house and customer trials with RIL Products

# To support preparation of application notes/Promotion literature.

Benchmarking Grades

# Coordinate with regions for collection of competitor grade and for in-house evaluation and testing.

# Co-ordinate with Manufacturing sites/Business group for possible improvement of existing company#s grades if needed

Optimized Additive/ Cost Reduction

# Support review of additive packages based on end products/process requirements.

# Understand end process for optimizing additive package in each of the grades.

# Discuss with manufacturing team for possible changes in additive formulation.

# Based on in-house work propose optimized additive package for trails to manufacturing sites.

Product regulatory compliance

# Coordinate with Product Groups on regulatory related issues like 3rd party certifications 

# Participate in review /finalization of BIS/ISO standards to promote the company#s products & to coordinate/guide regulatory officers in ISO /REACH compliance.

# Participation in BIS activities for new standards/modification

Customer Co-ordination

# Coordination with respective manufacturing site for grade performances and for quality review meetings.

# Coordination with QC/Manufacturing site/Business group & region for lot mapping for specific customers.

# Coordination with QC/Business group HO for release of near Prime lots for specific customers to avoid any down gradation (loss of value) and without any complaints from the customers

Education Requirement :

B. E. / B. Tech / M. E. / M. Tech / M. S. in Chemical / Polymer / Textile / Mechanical engineering

Experience Requirement :

4 to 7 years of relevant experience

Skills & Competencies :

Core Domain Competencies :

 Product Knowledge

 End use Sectors

 Product Technologies

 Role-specific Competencies :

 Customer Knowledge 

 Downstream Processing 

 Warehouse Management 

 Relationship Management 

 Effective Execution 

 IT & Software for usage 

 Analytical skills

 In-depth knowledge of products, technologies & end-use sectors


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