Customer Success Manager Vadodara/ Hyderabad

3 months ago

Vadodara, India NamanHR Full time

Job Title: Customer Success Manager

Location: Vadodara Onsite or Hyderabad Onsite

Company: NHR Technologies

Years of Experience: 3 years

About Us:

NHR Technologies is a HR Tech Startup supporting organizations in their organizational transformation journey. Our mission is to empower organizations to achieve their goals and drive success through our innovative solutions. We are committed to delivering exceptional value and customer satisfaction.


Job Overview:

We are seeking a dynamic and results-driven Customer Success Manager to join our team. The Customer Success Manager will play a key role in ensuring the success and satisfaction of our customers by guiding them through the onboarding process, understanding their needs and goals, and serving as their primary point of contact for support and assistance.


Responsibilities:

· Lead the customer onboarding process, ensuring a smooth transition onto our product or service.

· Collaborate with customers to understand their needs, goals, and requirements, and translate them into actionable plans.

· Provide training and support to customers to ensure they understand how to use the product effectively and achieve their desired outcomes.

· Build and maintain strong relationships with customers, serving as their trusted advisor and primary point of contact for any inquiries or assistance.

· Advocate for customers internally, representing their needs and feedback to relevant teams such as product development, sales, and marketing.

· Address customer issues and concerns in a timely and effective manner, working closely with internal teams to find solutions.

· Monitor customer satisfaction levels and proactively identify opportunities to enhance the customer experience.

· Work towards ensuring customer renewals and identifying upsell opportunities by demonstrating the value of the product or service.

· Gather feedback from customers to inform product improvements and enhancements.

· Track key metrics related to customer success, such as adoption rates, usage patterns, and retention rates.


Qualifications:

· Bachelor's degree in business, marketing, or a related field.

· Proven experience in customer success, account management, or a related field.

· Excellent communication and interpersonal skills.

· Strong problem-solving and critical thinking abilities.

· Empathy and a customer-centric mindset.

· Ability to build and maintain relationships with customers.

· Proficiency in project management and organizational skills.

· Technical aptitude, the ability to learn and understand complex products or services.

· Sales and negotiation skills for upselling and renewal discussions


Interested Professionals may apply or share their resume on hr@namanhr.com

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