Duty Manager

5 days ago

Vijayawada, India Accor Full time
Company DescriptionJob DescriptionLiaise with different departments for smooth and coordinated work.Should ensure that the team members are adhering to the Human Resource policies.Personally welcome and escort all hotel guests.Authorize courtesies for all VIP’sMaintaining guest profile and updating the same on regular basisEnsure to interact with the guests & enable the team to understand guest requirements.Responsible for maintaining high level of room sales, by up-selling.Adhere to Accor guidelines for all the financial related proceduresEnsure maximum room occupancy within agreed overbooking policy.Ensure to balance the accounts on a daily basis.Adhere to the Standard Operating policies & Procedures.Check outstanding of in-house guests on a daily basis.To check whether the following records are kept in order and up to date:“C” formsReception / Information Log BookEnsure that the luggage of incoming and outgoing guests is handled quickly and efficiently.Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.Check the grooming and hygiene of the team.Ensure all VIP room inspection in coordination with House Keeping Department.Ensure that newspapers and parcels are delivered in the rooms without delay.To be readily available at all times to deal with problems or complaints.Ensure effective and speedy check-in & check-out facilities.Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.Ensure that the entrance is easily accessible to cars and taxis at all times.Conduct briefing for concierge and Front Office Assistants.Log security incidents and accidents in accordance with hotel requirementCommunicates with FOM all information likely to be interest to themLeadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness.Ability to accept responsibility.Self confidence, motivation, drive and tenacity.Ability to enhance organizational performance.Ability to clearly delegate tasks and responsibilities.Ability to think strategically, inductively, and creatively.The propensity to recognize and acknowledge other people’s ideas.Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.Helping other department in case of emergency

QualificationsYour experience and skills include:Service focused personality is essential and previous leadership experience requiredPrior experience working with Opera or a related systemProven ability to build and maintain good relationships with all stakeholdersCommunicate thoughts, actions and opportunities clearly with strong networking skillsAbility to lead by example, believe in a strong team culture and set the scene for high performance

Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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