Junior Product Specialist

2 weeks ago


new delhi, India Klenty Full time
Position Overview:
Join us as a Customer Support. This role is perfect for someone who enjoys problem-solving, communicating with people, and thrives in a fast-paced environment.
Responsibilities:
- Handle incoming calls and chats from our valued customers with a friendly and helpful attitude.- Investigate and troubleshoot issues raised by customers, utilizing basic log checking skills to identify and resolve problems promptly.- Demonstrate out-of-the-box thinking to provide creative solutions to customer inquiries and concerns.- Maintain strong memory of product features, updates, and common customer issues to deliver accurate and efficient support.- Communicate effectively with customers to ensure their questions are answered and issues are resolved to their satisfaction.- Collaborate with team members to share insights, best practices, and contribute to continuous improvement efforts.- Adapt to a rotational shift schedule to ensure coverage during peak support hours.
Requirements:
- Basic knowledge of troubleshooting techniques and the ability to investigate technical issues.- Strong communication skills, both verbal and written, with a customer-centric approach.- Ability to think creatively and propose innovative solutions to customer problems.- Excellent memory retention and ability to quickly recall product information.- A team player mentality with a willingness to collaborate and support colleagues.- Willingness to work in a mandatory in-office culture during the internship period.
Industry
Software DevelopmentEmployment Type Full-time

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