Walkin-Manager Operations_credit Cards Experience

Role & responsibilitiesJOB RESPONSIBILITIES:Responsible to manage headcount of 80-120 FTE's and counterparts Ensure team meets and exceed Stipulated Timelines and Service level Agreements. Quality/AHT/Sales/CSAT Metrics Ensure timely download of process updates/product guidelines. Manage Attrition and plan career mapping for agents. Manage daily activities...

Role & responsibilitiesJOB RESPONSIBILITIES:Responsible to manage headcount of FTE's and counterparts Ensure team meets and exceed Stipulated Timelines and Service level Agreements. Quality/AHT/Sales/CSAT Metrics Ensure timely download of process updates/product guidelines. Manage Attrition and plan career mapping for agents. Manage daily activities for the...

Role & responsibilitiesJOB RESPONSIBILITIES:Responsible to manage headcount of FTE's and counterparts Ensure team meets and exceed Stipulated Timelines and Service level Agreements. Quality/AHT/Sales/CSAT Metrics Ensure timely download of process updates/product guidelines. Manage Attrition and plan career mapping for agents. Manage daily activities for the...

***WALKIN DRIVE tomorrow AT IGT SOLUTIONS, GURUGRAM******MEET HR Sameer FOR INTERVIEW**Credit Card Experience Mandatory : Graduation mandatory : Gurugram (work from office): 24*7 rotational shifts 6 Days WorkingManage team of 15 20 Team MembersManaging Team Performance Productivity // Quality // Shrinkage // AttritionCoaching new team membersReview processes...

WALKIN DRIVE tomorrow AT IGT SOLUTIONS, GURUGRAMMEET HR Sameer FOR INTERVIEWCredit Card Experience Mandatory :Graduation mandatory : Gurugram (work from office): 24*7 rotational shifts 6 Days WorkingManage team of 15 20 Team MembersManaging Team Performance Productivity // Quality // Shrinkage // AttritionCoaching new team membersReview processes and come up...

Job Description:Roles and ResponsibilitiesManage team of 15 20 Team MembersManaging Team Performance Productivity // Quality // Shrinkage // AttritionCoaching new team membersReview processes and come up with recommendation which can help to improve overall performance / CSATIdentify TNI and bridge process gapsWeekly monitoring and coaching to team...

Job Description:Roles and ResponsibilitiesManage team of 15 20 Team MembersManaging Team Performance Productivity // Quality // Shrinkage // AttritionCoaching new team membersReview processes and come up with recommendation which can help to improve overall performance / CSATIdentify TNI and bridge process gapsWeekly monitoring and coaching to team...

Responsibilities Responsible for portfolio management & analysis encompassing portfolio actions & policy changes including limit assignments, cross-sell etc.Identify variables & trends which are leading indicators of risk in credit cards portfolio & take proactive measures.Perform analysis like customer retention, portfolio profitability and build models to...

Responsibilities: Manage and analyze portfolios, overseeing actions and policy changes such as limit settings and cross-selling Identify key variables and trends that indicate risks in credit card portfolios and take proactive steps Conduct analyses on customer retention, portfolio profitability, and develop models to predict churn or payment...

HCL is Hiring in Team Lead Operations (BPO)MEGA Walk-in Drive for Team Lead Operations (BPO): HCL TechDated: 22nd May & 23rd May 24 Interview timing 11:00 AM to 2:00pmDesignation Team LeaderWork Location: GurgaonWALKIN Address: HCL Technologies A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 59)Job Description : Prerequisites...

Job Description:Responsible for defining the credit underwriting frameworkDefining the strategies for credit approval and Credit Limit assignmentMonitoring & meeting the acquisitionvintage risk levels within the risk appetiteDefining the framework for repeat transaction authorization for revolving productsMonitoring & meeting the transactionrisk levels...

Role & responsibilitiesJob descriptionJOB RESPONSIBILITIES (Trainer) - Credit Cards Inbound Customer Service ProcessEnsure successful execution of training needsMeasure program training effectivenessResponsible for ongoing observations of direct reports, providing guidance, mentoring, and support focusing on performance improvementSend reports/MIS to the...

Exciting opportunity alert!HCLTech is hosting a Mega Walk-In Drive for Order Management roles on 22nd June 2024 in Gurgaon Date: 22nd June 2024 Interview timing: 11:00 AM to 4:00 PM WALKIN Address: HCL Technologies Candor Tech Space Tower 11, 1st Floor, Sector 21, Dundahera Village, Gurugram, Haryana 122022 Work Location: Gurgaon/Noida Shifts: 24*5 Contact...

Exciting opportunity alertHCLTech is hosting a Mega Walk-In Drive for Order Management roles on 12th June & 19th June in NoidaDate:12th June 2024 & 19th June 2024 Interview timing: 11:00 AM to 4:00 PM WALKIN Address: HCL Technologies A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60 (Nearby Metro sector 59)Work Location: Gurgaon/Noida Shifts: 24*5...

This role is in Credit Policy Team for Credit card product/Unsecured Loan, primary objective of the Credit team is reducing losses and growing good balances with the overall objectives of managing credit cost. Key responsibilities :Understanding the basic of Credit acquisition policy for sourcing of any new customer.Creation of Credit policy for new sourcing...

UI/UX Designer will work closely with the Product Managers and BAs and would be helping the product management in crafting the product vision. He/she will own a product or a set of features and work across verticals product, engineering, business to make sure the product meets user and business goals. He/she would be responsible for designing a global...

Exciting opportunity alert!HCLTech is hosting a Mega Walk-In Drive for Order Management roles on 12th June & 19th June in Noida. Date: 12th June 2024 & 19th June 2024 Interview timing: 11:00 AM to 4:00 PM WALKIN Address: HCL Technologies A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60 (Nearby Metro sector 59) Work Location: Gurgaon/Noida Shifts: 24*5...

We are on the hunt for our next Customer Service Champion!As part of the Zomato Associate Accelerator Program (ZAAP), you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato's customer service.Here, you're not just an Associate; you are on the path to leadership....

This role involves creating a clean and efficient user experience for our clients.By collaborating across teams, you will grasp the requirements from product management, engineering, and business partners and implement solutions that meet those requirements.Ensure consistent application of established design standardsCollaborate with various stakeholders to...

Do you have a passion for delivering exceptional customer experiences and ensuring operational excellence? If so, we have an exciting opportunity for you to join our Customer Experience Team in Dining Out as an Associate or a Senior Associate.You start at ground zero to gain an understanding of our customers' sentiments and challenges. You will be the...