Mega Walkin

1 week ago

Uncha Samana, India HCLTech Full time
HCL is Hiring in Team Lead Operations (BPO)

MEGA Walk-in Drive for Team Lead Operations (BPO):
HCL TechDated: 22nd May & 23rd May 24 Interview timing 11:00 AM to 2:00pmDesignation Team Leader

Work Location:
GurgaonWALKIN Address: HCL Technologies A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 59)

Job Description :
Prerequisites
  • Willing to work in 24*7 process
  • Should have team management experience
  • Should be ready to work 100% from OfficeKey Skills
  • Ability to Handle high level client escalation & respond in a timely manner
  • Should be able to train resources when required & Act as a SME where required
  • Hands-on experience in evaluating performance and developing action plans for improvements
  • Update Knowledge management base for entire team
  • Co-ordinates all training / process related activities
  • Responsible for conducting monthly assessments for all associates and maintaining skill competency matrix
  • Bring the BQ associates on track and improve performance levels of them as well as team
  • Should be a good people leader who can manage absenteeism and attrition
  • Experience in implementing metrics and measurements
  • Experience in workforce planning, estimation and BudgetingJob Responsibilities
  • Handle all client requests and escalations at the right time
  • Maintain & Analyze data on variousKRA's to improve process performance
  • Coach / provide feedback to associates for overall improvement
  • Conduct case scrubs to determine root causes
  • Manage absenteeism and attrition
  • Design and Implement rewards and recognition and performance improvement policy for the subordinates
  • Conduct periodic performance reviews for team members

  • Mega Walkin || Team Lead

    1 month ago

    Uncha Samana, India HCLTech Full time

    HCL is Hiring in Team Lead Operations (BPO)MEGA Walk-in Drive for Team Lead Operations (BPO): HCL TechDated: 22nd May & 23rd May 24 Interview timing 11:00 AM to 2:00pmDesignation Team LeaderWork Location: GurgaonWALKIN Address: HCL Technologies A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 59)Job Description : Prerequisites·...

  • Mega Walk-In Drive For Order Management

    7 days ago

    Uncha Samana, India HCLTech Full time

    Exciting opportunity alertHCLTech is hosting a Mega Walk-In Drive for Order Management roles on 12th June & 19th June in NoidaDate:12th June 2024 & 19th June 2024 Interview timing: 11:00 AM to 4:00 PM WALKIN Address: HCL Technologies A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60 (Nearby Metro sector 59)Work Location: Gurgaon/Noida Shifts: 24*5...

  • Mega Walk-In Drive For Order Management || 22nd June In Gurgaon

    4 days ago

    Uncha Samana, India HCLTech Full time

    Exciting opportunity alert!HCLTech is hosting a Mega Walk-In Drive for Order Management roles on 22nd June 2024 in Gurgaon Date: 22nd June 2024 Interview timing: 11:00 AM to 4:00 PM WALKIN Address: HCL Technologies Candor Tech Space Tower 11, 1st Floor, Sector 21, Dundahera Village, Gurugram, Haryana 122022 Work Location: Gurgaon/Noida Shifts: 24*5 Contact...

  • Mega Walk-In Drive For Order Management || 12th June

    1 week ago

    Uncha Samana, India HCLTech Full time

    Exciting opportunity alert!HCLTech is hosting a Mega Walk-In Drive for Order Management roles on 12th June & 19th June in Noida. Date: 12th June 2024 & 19th June 2024 Interview timing: 11:00 AM to 4:00 PM WALKIN Address: HCL Technologies A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60 (Nearby Metro sector 59) Work Location: Gurgaon/Noida Shifts: 24*5...