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Lead Associate

2 months ago

pune, India WNS Full time
Key Accountabilities:
• Should be well versed with the Finance & Accounting functional knowledge in PTP/ OTC/RTR.
• Understand the overall flow of the F&A business and should be well versed with the entire cycle of domain
• Should be able to communicate with the client and internal stakeholder.
• Conducting Quality checks as per sampling strategy
• Daily, Weekly & Monthly reporting
• Tracking and reporting SLA’s.
• Maintain customer complaints and perform RCA and initiate Corrective action and Preventive action along with Operation team.
• Providing effective feedback to all processers.
• Working on Bottom performers to bring them up.
• Conduct Team hurdles to update the group on Quality related issues, calibration on new updates, common errors categories and measures to avoid errors.
• Client calibration on new process and updates.
• Enhancing performance of the team based on SLA’s through Quality Control check, Action plan and expert analysis.
Location - Pune Weikfield
Shifts - Rotational ( APAC/EMEA/US)
Min 3 years experience required in FNA domain with basic understanding of Quality function