Associate Director of Operations
1 month ago
Job Description
- Develop and execute a strategic vision for RCM operations that aligns with the company's overall objectives.- Drive initiatives to enhance operational efficiency, reduce costs, and improve service quality.- Oversee end-to-end healthcare operations, optimizing workflows and improving overall performance.- Ensure compliance with healthcare regulations and industry standards, staying abreast of changes and proactively implementing necessary adjustments.- Collaborate with internal stakeholders to streamline processes and enhance service delivery capabilities.- Collaborate with clients to understand their unique needs and expectations, ensuring the delivery of high-quality services that exceed client satisfaction.- Provide strong leadership to the operations teams, fostering a culture of collaboration, innovation, and accountability.- Develop and mentor a high-performing team, promoting professional growth and succession planning.- Establish and monitor key performance indicators (KPIs) to measure and improve operational performance.- Utilize data analytics to identify trends, make informed decisions, and drive operational excellence.- Champion a culture of continuous improvement by implementing best practices, process optimizations, and technology enhancements.- Identify opportunities for innovation and automation to enhance operational efficiency.- Manage day-to-day operations and ensure that deliverables are being met (including quality parameters)- Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.).- Identifying process gaps and initiate discussions with client and should be able to effectively articulate the benefits.- Managing Monthly Invoices and P&L.- Overall production planning and monitoring and Day to day management of client deliverables and escalation
Candidate Profile
- Minimum 15+ years of operations experience in RCM Industry in both Physician and Hospital Billing.- Should have excellent MS Office skills (especially Excel & PPT)- Coach & mentor teams, share knowledge & best practices.- Excellent communication & Interpersonal skills, ability to cultivate & maintain relationships.- Should be good in PowerPoint presentations, Excel with a knack of working on data- analysis, crunching and data-oriented skillset.- Successful track record in growing and inspiring large teams, with proven ability to select,- attract, motivate, retain, and develop leaders and team members.- Successful track record of improving performance against quality, efficiency, and- effectiveness metrics, and meeting/exceeding contractual service level performance- requirements.- Proven track record of building strong relationships with stakeholders- Analytical acumen and the ability to streamline complex processes
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