Associate Director of Operations

3 weeks ago

mohali district, India Jorie AI Full time

Job Description


  • Develop and execute a strategic vision for RCM operations that aligns with the company's overall objectives.
  • Drive initiatives to enhance operational efficiency, reduce costs, and improve service quality.
  • Oversee end-to-end healthcare operations, optimizing workflows and improving overall performance.
  • Ensure compliance with healthcare regulations and industry standards, staying abreast of changes and proactively implementing necessary adjustments.
  • Collaborate with internal stakeholders to streamline processes and enhance service delivery capabilities.
  • Collaborate with clients to understand their unique needs and expectations, ensuring the delivery of high-quality services that exceed client satisfaction.
  • Provide strong leadership to the operations teams, fostering a culture of collaboration, innovation, and accountability.
  • Develop and mentor a high-performing team, promoting professional growth and succession planning.
  • Establish and monitor key performance indicators (KPIs) to measure and improve operational performance.
  • Utilize data analytics to identify trends, make informed decisions, and drive operational excellence.
  • Champion a culture of continuous improvement by implementing best practices, process optimizations, and technology enhancements.
  • Identify opportunities for innovation and automation to enhance operational efficiency.
  • Manage day-to-day operations and ensure that deliverables are being met (including quality parameters)
  • Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.).
  • Identifying process gaps and initiate discussions with client and should be able to effectively articulate the benefits.
  • Managing Monthly Invoices and P&L.
  • Overall production planning and monitoring and Day to day management of client deliverables and escalation


Candidate Profile


  • Minimum 15+ years of operations experience in RCM Industry in both Physician and Hospital Billing is mandatory
  • Minimum 2 Years as Sr. manager RCM is mandatory
  • Should have excellent MS Office skills (especially Excel & PPT)
  • Coach & mentor teams, share knowledge & best practices.
  • Excellent communication & Interpersonal skills, ability to cultivate & maintain relationships.
  • Should be good in PowerPoint presentations, Excel with a knack of working on data
  • analysis, crunching and data-oriented skillset.
  • Successful track record in growing and inspiring large teams, with proven ability to select,
  • attract, motivate, retain, and develop leaders and team members.
  • Successful track record of improving performance against quality, efficiency, and
  • effectiveness metrics, and meeting/exceeding contractual service level performance
  • requirements.
  • Proven track record of building strong relationships with stakeholders
  • Analytical acumen and the ability to streamline complex processes

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