Operations Specialist

Job Purpose:   This position will be the point-of-contact for Sales Operations and vendors. They will also play an integral role working with Sales, Products, Finance, Trade Compliance, Enterprise Data Management and other Cross Functional Departments. The Procurement Specialist is required to primarily manage all purchasing activities between TD SYNNEX and vendors, so as to ensure the effective procurement and fulfillment of products and services to customer in a timely manner.  This is an individual contributor position. Responsibilities: Develop an in-depth knowledge of TD SYNNEX core business model and processes, acquire an understanding of IT product attributes and vendor requirements in order to successfully place accurate sales order to the procurement department.  Be knowledgeable of business initiatives, key processes and guidelines, internal resources and vendor requirements in order to assist sales in accomplishing company goals. Follow guidelines. Ensure that business is conducted with highest level of compliance and integrity at all times and behavior aligns with TD SYNNEX values.  Process high volume orders with high level of accuracy and efficiency. Be flexible and committed to support business needs at all times. Serve as the main point of contact for sales personnel and coordinate with finance, trade compliance, procurement and management team Review purchase requisitions submitted by sales operations in SAP. Validate and ensure complete and accurate order details are provided. Convert PR to PO, and submit PO on to vendor. Owning the order process and provide updates at key stages to the sales and product managers in a timely manner. Place new stocking purchase orders on vendors as requested by product managers or inventory managers, where applicable. Review purchase order backlogs regularly, update vendor delivery dates, follow up on past dues and advise sales and sales operations on order status as required. Process drop ship orders and/or delivery confirmation as soon as notifications of delivery are provided by the vendor. Perform inbound in TD SYNNEX system for software licenses, services and other non-tangible items. Complete the necessary administrative confirmation to vendor and submit relevant supporting document to TD SYNNEX support team for invoicing customer. Manage rejected orders by liaising with sales and sales operations to make necessary corrections and order resubmission. Support finance in resolving queries they raise with vendor invoices and credit notes. Process stock returns to vendors, stock rotations and stock transfers. Proper review and ensure compliance to Purchasing and Global Trade Compliance guidelines. Close liaison with the sales and product managers to ensure customer expectations are met and/or exceeded and principal vendor order submission timelines are achieved. Identify and document updates on new vendor line card processes, on need basis. Understand all processes which the vendors operate and be fully competent with the use of vendor ordering tools i.e. portals, EDI  and any other related systems. Understand TD SYNNEX internal processes, both business and systems related, and full adherence to trade compliance requirements. Assisting the Business Units with any ad hoc requests on orders, returns and inquiries. Meeting and exceed predefined service level agreements (SLA) and individual KPIs. Outlook – Believes in self, company and marketplace and is passionate about learning and growing. Takes responsibility for own success, accepts challenges, does not take “no” as failure, but as an opportunity to succeed. Learn – Able to pick up new things about Systems and on the job in a short period of time. Takes initiative with minimum supervision.  Communication – demonstrates and promotes positive prospect, client, and work relationships; proactively addresses and manages conflict and disputes; works to achieve constructive resolution. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Written Communication - Writes clearly, informatively and accurately with appropriate  writing style to meet needs; presents numerical data effectively; able to read, interpret and comprehend written information. Character - Demonstrates unquestionable integrity in every aspect of work and dealing with others; consistently models desired behaviors and values established by the company; respects diversity of perspective in discussions; desire to learn, take challenges and demonstrates concerns to deliver a high standard of job quality. Business Acumen – Mature personality, knows what to say or do at the appropriate time, is cool under pressure and is prepared for whatever the stakeholder or customer does or says. Results Orientation – Makes fact based decisions, multi-tasks and follows through to completion, analyses and uses data to achieve sales goals, drives execution, initiates action and follow-ups to successful completion. Collaboration and Team Player - Effectively builds and maintains partnerships with sales, stakeholders and team members at all levels across the company.  Knowledge, Skills and Experience: Diploma/Degree/Professional qualification in Business, Finance or other related field or equivalent work experience.  Minimum of 2 years relevant working experience, ideally in IT multinational environment. At the minimum 3 years of solid work related experience, if does not possess a degree. Track record on Sales/Procurement Operations with SAP and/or ERP systems experience is an added advantage. Shared services experience and/or able to work shift would also be an added advantage. Have good communication in English, on the job understanding and problem solving skills. Proven ability to work independently, effectively in an office-based environment and under high pressure.  Knowledge in MS Excel and Words is required. What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.