Quality Analyst

Found in: Whatjobs IN C2 - 2 weeks ago

Bengaluru, India Unacademy Full time
Job Title: Quality Analyst - Inside Sales

Location: Bangalore & Noida

About Us:

Unacademy is India's largest online learning platform that offers high-quality educational content across various domains. We are committed to providing accessible and effective learning solutions to students across the country.

Position Overview:

We are seeking a highly motivated and experienced Quality Analyst to join our team and oversee the quality assurance process for our sales team. The ideal candidate will have a minimum of 1 year of experience in call monitoring, preferably in the edutech industry. Fluency in Hindi is a must, along with excellent communication skills and a strong understanding of sales processes.

Key Responsibilities:

- Monitor and evaluate sales calls made by our sales team to ensure compliance with company standards and guidelines.- Identify areas for improvement in sales techniques, product knowledge, and learner interactions.- Provide constructive feedback and coaching to sales representatives to help them improve their performance.- Develop and implement quality assurance processes and procedures to ensure consistency and efficiency in call monitoring.- Collaborate with sales managers and team leaders to address performance issues and implement corrective actions as needed.- Analyze call data and performance metrics to identify trends and patterns and make recommendations for improvement.- Conduct regular training sessions and workshops to enhance the skills and knowledge of sales team members.- Stay updated on industry trends and best practices in sales and customer service to continuously improve our processes and strategies.

Qualifications:

- Any Bachelor's degree with a minimum of 1 year of experience in call monitoring or quality assurance, preferably in the ed-tech industry.- Strong knowledge of sales processes and techniques.- Excellent communication skills, both verbal and written, with fluency in Hindi.- Proven ability to provide constructive feedback and coaching to team members.- Analytical mindset with the ability to analyze data and identify trends.- Detail-oriented with a focus on accuracy and quality.- Proficiency in MS Office/Google Workspace and other relevant software applications.- Ability to work effectively in a fast-paced and dynamic environment.- Freshers are also welcomed.

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