Junior Client Servicing Executive(1- 2yrs exp only not more)

2 weeks ago

Pune, India OneZeroEight | Brand & Design Full time

Job Description:

  • Serve as the central and single point of contact for assigned brand accounts, ensuring clear and consistent communication.
  • Build and nurture strong, long-lasting client relationships, fostering trust and satisfaction.
  • Develop a thorough understanding of each client's business goals, objectives, target audience, market plans, and competitors.
  • Proactively gather and document detailed client requirements for various branding and marketing initiatives.
  • Collaborate with internal teams (including creative, strategy, digital marketing, and project management) to develop and implement effective marketing and digital marketing strategies that align with client objectives.
  • Contribute to account planning processes, including the development of marketing plans, budgets, and timelines.
  • Provide strategic insights and recommendations to clients based on market understanding, consumer research, and digital marketing trends.
  • Consult clients on various marketing fronts, including traditional and digital approaches, brand building, and communication strategies.
  • Develop and maintain digital campaigns to increase web traffic and achieve other online marketing goals, working closely with digital teams (SMM, SEO, Content, Paid Media).
  • Oversee the day-to-day operations of client accounts, ensuring projects are executed on time, within budget, and to the highest quality standards.
  • Prepare and present high-quality client presentations, reports, and insights on campaign performance and strategic recommendations.
  • Track and measure marketing outcomes, including activities, response, leads, sales, retention, and ROI, providing regular updates to clients.
  • Stay informed about emerging trends, technologies, and best practices in digital marketing and the broader marketing landscape to provide cutting-edge solutions to clients.
  • Identify and capitalize on growth opportunities within the client portfolio to drive revenue and business expansion.
  • Address client concerns and resolve issues in a timely and effective manner, ensuring a high level of client satisfaction.
  • Provide key-value additions and strategic inputs to clients to help them achieve their growth objectives.
  • Ensure brand alignment across all marketing activities to increase brand awareness and equity.

Requirements:

  • Bachelor's degree in Marketing, Business Administration, or a related field. An MBA in Marketing is preferred.
  • Minimum of 1-2 years of experience in account servicing, client servicing, marketing, or agency-related roles.
  • Proven ability to build and maintain strong client relationships.
  • Solid understanding of marketing principles and strategies, including both online and offline approaches.
  • Familiarity with digital marketing strategies and tools, including SMM, SEO, SEM, content marketing, and email marketing.
  • Strong business acumen and an understanding of how marketing activities contribute to overall business goals.
  • Excellent communication (both written and verbal), presentation, and interpersonal skills, including the ability to lead client meetings
  • Strong organizational skills and the ability to manage multiple accounts and projects simultaneously.
  • Proactive, analytical, and detail-oriented approach to problem-solving.
  • Ability to work effectively both independently and as part of a collaborative team.
  • Proficiency in using presentation tools such as PowerPoint and Keynote.

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