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Research And Development Specialist

2 months ago

Chennai, India DMAIC Academy & Consultancy Full time

Position Title: Research Lead

Location: Chennai


Job Description:

We are seeking a Research Lead to drive customer engagement and enhance experiences across our diverse business segments. You will lead research initiatives, provide actionable insights, and collaborate closely with cross-functional teams to align research strategies with business goals.


Key Responsibilities:

  • Develop Customer Journey Maps for various segments and personas, identifying key touchpoints for improvement.
  • Conduct and manage global customer engagement studies (surveys, panels) to enhance touchpoints.
  • Provide insights on customer lifecycles, focusing on acquisition, migration, and satisfaction.
  • Design and execute research studies to uncover customer needs and preferences.
  • Collaborate with internal teams to align research with strategic business objectives.
  • Lead the analysis of competitive landscapes and market trends.
  • Create feedback systems using surveys and technological solutions to capture customer insights.


Qualifications:

  • 12+ years of experience, including 10+ years in user experience research.
  • Master’s degree in Business Administration, Operations Management, or a related field.
  • Strong expertise in qualitative and quantitative research methodologies.
  • Proficiency in data analytics, AI tools, and visualization (Excel, Salesforce, Genesys).
  • Excellent communication, project management, and problem-solving skills.