Debt recovery associate

1 week ago


bangalore, India VCATCH Full time

Company Overview


VCATCH is a leading BPO company that follows Six-Sigma standards and has a core management team with decades of experience in the industry. We provide cost-effective call center services in Bangalore and have expanded our expertise to various industries such as Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate builders.


Job Overview


VCATCH is seeking a Debt Recovery Associate to join our team in Bangalore, Karnataka, India. As a Debt Recovery Associate, you will be responsible for assisting in the recovery of outstanding debts from customers. This is a full-time position suitable for candidates with less than 1 year of experience.


Qualifications and Skills


  • Hindi fluency is required
  • Fresher with less than 1 year of experience in debt recovery or a related field
  • Excellent verbal and written communication skills
  • Strong negotiation and persuasion abilities
  • Ability to work in a fast-paced and target-oriented environment
  • Good problem-solving and decision-making skills
  • Attention to detail and accuracy in record-keeping
  • Proficient in using MS Office applications
  • Ability to handle confidential information with integrity
  • Positive attitude and willingness to learn


Roles and Responsibilities


  • Contact individuals or businesses to recover outstanding debts
  • Negotiate payment plans and settlements with debtors
  • Handle incoming and outgoing calls related to debt recovery
  • Maintain accurate and up-to-date records of debt recovery activities
  • Follow up with debtors on payment commitments
  • Prepare reports on debt recovery progress
  • Collaborate with team members to achieve debt recovery targets
  • Adhere to company policies and procedures
  • Provide exceptional customer service to debtors






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