CGI - IT Service Continuity Process Management Engineer - Disaster Recovery

3 weeks ago

Bangalore, Karnataka, India CGI Full time

Job description :


Qualifying Criteria - 4 to 10 years of experience in IT Service Process Management Disaster Recovery , Change / Configuration Management and Software Licensing


Notice period / Joining duration : Immediately / Less than 30 Days


- ITIL Certified


- Willing to work out of Bangalore (Only) Hybrid model


Accountabilities : IT Service Continuity Process Management (Disaster Recovery) :


- Complete any action items resulting from any internal or external DR Audits


- Coordinate Integrated Simulated Disaster Recovery Tests for all Data Centres in association with the central team.


- Facilitate onboarding of any new applications in scope for Disaster Recovery services (Business Critical applications)


- Evergreening of Disaster Recovery Plans


- Create awareness for ITDRMT, Crisis Management and Business Continuity Process to the Support and Operations Team (GFSOM)


- Embed were required any tasks that drop out of Central ITSC Teams Roadmap of the year.


- Align documentation resulting from any tool upgrades/version upgrades.


Software License Management Process :


- Continue working with Central Team on processes to monitor business consumed licenses from enhanced publishers and data validation.


- Conduct Software Challenge for End-User Computing Licenses for Cost and Consumption Optimization on demand.


- Participate and contribute to Central Team Framework Design process.


- Perform Risk Analysis to identify risk profile of a Software Publishers.


- Execute Software License Management Compliance audit (internal and external) GC0.64


- Design, Document and embed Internal Process for managing software license publishers.


- Continue to regularly monitor and manage compliance for business managed software license contracts under portfolio management.


- Provide consultation on Contract and License Management as SME for business owned applications/software.


- Dimensions and Special Challenges


- No direct reports


- No budget management


- Virtual working in a global environment with culturally diverse teams based in different time zones.


- Manage high load at times of changes.


- Works across many organizational boundaries (within and across support organizations, incl. Suppliers (ISPs)


- Deals with complex issues that will require advice seeking from those with specialized technical skills.


- Maintains up-to-date Change and Release Share point sites under GF SOM Change and Release Process Managers advice.


Requirements & Qualifications :


- Educated to a degree level, preferably in B.E. or BCA/Information Technology or similar.


- Has strong Knowledge of ITIL process and implementation.


- 9 to 10 years of relevant experience in Disaster Recovery, Business Continuity Process and Software License management.


- Strong process orientation & process management skills.


- Good analytical and problem-solving skills.


- Hands on experience in creating dashboards and reports.


- Hands on experience in creating Service Model set ups in Service Now.


- Strong stakeholder management skills to work with multiple teams across organizational and business boundaries at all levels.


- Proven ability to deliver results in a cross-functional, multi-application, multi-service provider & virtual environment by driving delivery excellence through influence and teamwork.


- Strong interpersonal and communication skills


- Ability to deal with conflict and ambiguity effectively.


- Ability to handle concurrent tasks by prioritising appropriately.


Mandatory skills :


- ITIL V3 Foundations certified.


- Experience in Service Now tool.


- Knowledge of Disaster Recovery and/or Software License management.


- Working knowledge of Service Now tool & Implementation.


- Experience in Process Designing and Documentation.


Preferred skills :


- Actual understanding of the IT business environment will be considered as advantageous.


- Knowledge of application landscapes including underlying infrastructure


- Certified Business Continuity Professional (optional).


- Understanding of Microsoft Azure Fundamentals and ITIL Service operations and Transition module.

(ref:hirist.tech)

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