Hiring For OTC Manager

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have experts in more than 50 countries and a robust partner ecosystem of established and startup companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help

organizations and society move confidently and sustainably into the digital future.

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Job Description

Process Category AR/Billing/Contracts

An Individual is responsible for overall process of Order to Cash (Contract/Order processing/Invoicing/Collection & Cash Apps) & other related activities for clients across various countries. Also includes providing support to internal and external stakeholders to maximize the operations effectiveness and accuracy. Also, it is accountable to transition new business by producing a high quality of work with meticulous attention to detail.

Additionally, performs a variety of analytical functions including the review and management of large data sets to ensure accuracy of billing records, records of cash received into the Business from client is maintained and to oversee the procedures to reduce the amount of unpaid debt the company incurs. To ensure an accurate and up-to-date AR picture is available, to

assist in driving down debt. You will also be responsible for negotiating extensions with clients or write-off requests. Setting payment collection goals and targets for the department. Creating and implementing a strategy to improve the collection of outstanding credit and compliance with internal controls.

Education Background

• Bachelor's degree or equivalent in Finance or Accounting or related field.
• MBA/ICWA/CA (Intermediate) a plus.

Work Experience

• Must have 10 to 12 years in Order to Cash process. Last 5 years in Supervisory role
• Prior experience in Order Processing, Invoicing, Collection and Cash Apps is must with hands on O2C application knowledge.
• Proficiency in multiple ERP systems like Oracle, SAP, Salesforce, Power BI, Service Now etc.
• Proficiency in MS Office Suite, including MS Excel and MS Word.
• Experience in auditing processes, financial information and systems.
• Experience with tools such as SQL.

Key Responsibilities

• Oversee end-to-end billing operations and ensure SLA/KPI adherence
• Lead implementation of new billing systems or upgrades
• Manage team performance and allocate tasks effectively
• Ensure robust internal controls and audit readiness
• Resolve escalated issues proactively to protect KPIs
• Drive continuous improvement initiatives across billing processes
• Mentor and train team members in policies, systems, and best practices
• Liaise with senior management on strategic billing matters
• Own compliance reporting and risk mitigation strategies
• Responsible for accounting analysis, reports, and projects
• Solid knowledge of relevant accounting principles
• Reviews journal entries including supporting documentation to ensure accurate reporting
• Provides suggestions for improving processes performed within the team
• Proficiency with Office software
• Outstanding leadership and managerial skills
• Strong time and people management skills
• ERP SAP (Mandatory), Cash on Time, Navision, MS Dynamics (Preferable)
• Reviewing BRS
• Ability to work to strict deadlines
• Audit/check and verify daily Bank deposits
• Preparation of Monthly AR Dashboard and review meeting with leadership
• Assist in forensic analysis of aged items and on-account payments to ensure open items are identified and closed out
• Utilize available internal and external software and hardware tools to maximize productivity while maintaining transaction integrity
• Analyzing variance in customer ledger posting & bank discrepancies
• Timely review of audit queries and process overview sessions with auditors
• Continuous process improvements for AR
• Meet all Accounts Receivables KPIs and SLAs
• Day to day processing/review/quality check of cash received to appropriate clients and invoices
• Expertise in Month end close activities and Sub Ledger Vs. GL Reconciliations
• Good knowledge of MS Word and MS Excel
• Provides support and written documentation as required to support cash application for SOX controls and audits
• Should have good knowledge of customer setup/partner functions
• Should have basic knowledge on Types of invoicing
• Implementing collection policies and procedures to avoid excessive outstanding credit
• Should have experience of resolving/closing historical open line items
• Expert in handling complex/manual processes while engaging with multiple stakeholders at Global level
• Negotiating with customers in cases when non-payment occurs
• Preparing monthly feedback reports on payment collections
• Accomplishes results by communicating job expectations, planning, monitoring, and appraising job responsibilities
• Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes
• Maintains quality service by enforcing quality and customer service standards, analysing, and resolving quality and customer service problems, and recommending system improvements
• Should have exposure on Vendor Setup Process/Requirements and DSO calculation
• Communicating clearly on progress, challenges, and results to stakeholders
• Autonomy and self-motivation to independently plan, organize, and execute tasks effectively without direct supervision

Key Performance Parameters

1 Billing Accuracy | 2- Order Management | 3- Cash Collection Targets | 4 Reserves and Bad Debts Controls | 5- Cash

Application on Time with accuracy | 3- People Management | 4 Performance Management | 3- Stakeholder Communication

| 4 - Analytical Problem Solving | 5 - Tool & Technology Proficiency

Essential Knowledge and Analytical Skills

• MS Office /Outlook
• Fluent in business English; both written and verbal communication skills essential
• Open to work in Flexible Shifts & Hybrid Work Environment
• Extended hours may be required in meet deadlines. It would be required to work with colleagues across different geographies and time zones
• Must demonstrate a strong commitment to integrity, internal controls and data privacy
• Should be a Good Team Player & Process driven person