Service Delivery Lead

4 weeks ago


hyderabad, India Wipro Full time

Service Delivery Lead - Maps/GIS domain Roles & Responsibilities: ● Manage a portfolio of business clients, ensuring their needs are met efficiently and effectively. ● Develop detailed project plans to monitor and track progress, including timelines, milestones, resources, risks, and deliverables. ● Manage multiple projects simultaneously, delegating tasks as needed while maintaining overall responsibility for successful completion. ● Actively participate in identifying solutions proactively, de-escalate & mitigate risks by putting measures in place ● Proactively anticipate and prevent service delivery issues and barriers, acting swiftly to engage appropriate resources and communicate/escalate. ● Proactively identify and mitigate project risks, ensuring timely communication and resolution of issues. ● Track project progress against key performance indicators (KPIs) and report on progress to stakeholders. ● Manage project budgets and resources effectively. ● Work closely with product owners, stakeholders, and external vendors to ensure clear communication and alignment. Qualifications: ● Minimum 5 years of experience in service delivery management or a similar role in GIS / Mapping ● 15 + years of Overall experience in Digital Operations ● Proven track record of successfully delivering complex projects on time and with Quality. ● Strong project management skills, including experience with Agile methodologies (e.g., Scrum, Kanban). ● Excellent communication, collaboration, and interpersonal skills. ● Ability to prioritize effectively and manage multiple projects simultaneously. ● Strong analytical and problem-solving skills. ● Experience working in a fast-paced, deadline-driven environment. ● Passion for Maps,LLMs and latest trends in technology ● Bachelor's degree in Engineering, Computer Science, Project Management, or a related field (preferred) Geographic Information Systems(Maps)


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