Service Delivery Manager

1 month ago

Hyderabad, India Planit Full time

Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.


Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer expert consultancy, bespoke services, tailored training and unique solutions to complex projects. Specialising in digital quality, Planit have a geographic footprint across many continents, with 1700+ permanent employees and have been recognised in Gartner's Magic Quadrant for Application Testing Services.


Our values and ethos are focused on an intrinsic connection to our people, the awareness of our environment and our pursuit to be better than yesterday. We continue to lead the industry with unrivalled ideas, ability, and a quest to discern paradigms.


About the Role:


The Service Delivery Manager (SDM) works in collaboration with the Account Directors,Account Managers, Onshore Managers and offshore management at Planit to lead and provide support to Delivery teams in the management of programmes and workstreams on an account.


Responsibilities:

  • Lead & Provide support to Delivery teams in the management of programmes and workstreams
  • Lead by example, ‘set the tone’, define the future direction aligned to Planit Offshore strategy and build teams to achieve it.
  • Ensure every programme / workstream has an agreed set of Service Measures and Continuous. Improvement Plans defined with Client Satisfaction at the forefront of our engagements.
  • Drive the identification and implementation of delivery & operational Continuous Improvement and share learnings across Offshore delivery.
  • Drive innovation and efficiency across Account(s).
  • Ensure a single Customer view across Planit, and drive consistency of delivery quality with our teams.
  • Chair key client facing Service governance meetings.
  • Ensure accuracy and timeliness of key client facing Service reporting.
  • Ownership of key Practice Metrics for:
  • Utilisation
  • Accuracy of Firm Forecasting
  • Performance
  • Service Delivery heat-map


Skills & Experience:


  • Stay client focused at all time.
  • Lead and support all Delivery across projects and capabilities on the account.
  • Ensure all deliverables are of highest quality.
  • Continuously drive improvements according to agreed strategic roadmaps.
  • Lead and inspire the teams, identifying areas for improvement and resolving issues where they occur.
  • Provide support to Account Directors and Account Managers on the account.
  • Ensure Stakeholders are well informed on progress, issues and risks.
  • Work closely with offshore management to ensure successful delivery.
  • Governance trackers across all capabilities are maintained regularly.
  • Offshore-PMO is informed on all resourcing level changes.


Culture and Benefits:


For the right person we will provide:-

  • A competitive remuneration package with career pathways within our talent team as we continue to expand globally
  • An open, flexible hybrid working environment where you can immediately see the impact of your work and delivery towards the business success
  • All of the tools, software and support you need (we’ve just undergone a migration of our ATS platform with bleeding edge tool /process to enable success)
  • Benefits including health insurance, Free LinkedIn Learning licences,Training platforms & internet reimbursement among others

If you believe that this role is for you APPLY TODAY

www.planittesting.com

  • Service Delivery Manager

    2 days ago

    Hyderabad, Telangana, India CGI Full time

    Position Description: JD: Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. Determining ways to reduce costs without sacrificing customer satisfaction. Assessing customer feedback and using...

  • Service Delivery Manager

    1 month ago

    Hyderabad, India Planit Full time

    Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture. Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer...

  • Service Delivery Manager

    1 month ago

    hyderabad, India Planit Full time

    Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer...

  • Service Delivery Manager

    2 days ago

    Hyderabad, Telangana, India Planit Full time

    Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture. Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer...

  • Service Delivery Manager

    2 weeks ago

    Hyderabad, India Tiger Analytics Full time

    Job Description • Responsible for end-to-end management of Production support for a large account, act as a go-to person for solutioning, RFP/ solutioning.• Experience in managing delivery across all support layers ( L1,L2 and L3 )including minor enhancements and automation initiatives.• Drive thought leadership for next gen support processes in...

  • Service Delivery Manager

    1 month ago

    Hyderabad, India Planit Full time

    Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture. Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer...

  • Service Delivery Manager

    1 month ago

    Hyderabad, India Planit Full time

    Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer...

  • Customer Service

    2 months ago

    Hyderabad, India Owl Get It - Restaurant Delivery & Concierge Service! Full time

    We are looking for an all rounder to join our customer service and ops team for our food delivery app! You will be responsible for ensuring deliveries are done on time, customer calls are answered, complaints and queries are dealt with in accordance to SOP and Customer care mandate. **Requirements**: - Fluent English Speaking & Written. - Ability to work...

  • Service Delivery Manager

    2 days ago

    Hyderabad, Telangana, India Tiger Analytics Full time

    Job Description Responsible for end-to-end management of Production support for a large account, act as a go-to person for solutioning, RFP/ solutioning. Experience in managing delivery across all support layers ( L1,L2 and L3 )including minor enhancements and automation initiatives. Drive thought leadership for next gen support processes in an Agile,...

  • Manager - Service Delivery

    4 weeks ago

    Hyderabad, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • Manager - Service Delivery

    2 weeks ago

    Hyderabad, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • Manager - Service Delivery

    2 weeks ago

    Hyderabad, Telangana, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Manager - Service Delivery

    1 month ago

    Hyderabad, Telangana, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Manager - Service Delivery

    2 days ago

    Hyderabad, Telangana, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • Manager - Service Delivery

    4 weeks ago

    Hyderabad, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Manager - Service Delivery

    2 weeks ago

    Hyderabad, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Senior Service Delivery Manager

    1 day ago

    Hyderabad, India Aptimized Full time

    To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet; we're looking for professionals who aren't content with the status quo—people who are more interested in how things could become. Accelerate...

  • Senior Service Delivery Manager

    2 days ago

    Hyderabad, Telangana, India Aptimized Full time

    To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet; we're looking for professionals who aren't content with the status quo—people who are more interested in how things could become. Accelerate...

  • Senior Service Delivery Manager

    3 days ago

    hyderabad, India Aptimized Full time

    To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet; we're looking for professionals who aren't content with the status quo—people who are more interested in how things could become. Accelerate...

  • Senior Service Delivery Manager

    4 days ago

    Hyderabad, India Aptimized Full time

    To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet; we're looking for professionals who aren't content with the status quo—people who are more interested in how things could become. Accelerate...