Service Delivery Manager

7 days ago

Hyderabad, Telangana, India Tiger Analytics Full time
Job Description

  • Responsible for end-to-end management of Production support for a large account, act as a go-to person for solutioning, RFP/ solutioning.
  • Experience in managing delivery across all support layers ( L1,L2 and L3 )including minor enhancements and automation initiatives.
  • Drive thought leadership for next gen support processes in an Agile, automation first environment, define best practices and knowledge management protocols
  • Understand and manage SLA against customer contracts within a 24x7 model, run war rooms for P1 issues and manage customer escalations efficiently.
  • Identify customer issues proactively, drive RCA reactively and maintain an excellent relationship with end-users and stakeholders
  • Provide up to date management reporting on regular basis to internal and external stakeholdersJob Requirement
  • 10+ years of IT experience with 3+ years of working in a playing role as Service Delivery Manager for large customer.
  • A fair degree of technical understanding of Data Engineering based Programs and Analytics
concepts involving Cloud based ETL BI-based programs preferably in Azure platform.

  • Experience in various SDM areas including Service Management, Incident tracking Service Management, RCA, Problem management, change man
  • Experience in Managing Prod environment, incident / ticket management, problem solution, ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery & process management on Service Management
  • Proficiency in leading both physical and virtual teams along with 3rd party vendors, exceptional knowledge in Agile delivery principle, solid resource planning and problem-solving skills,
  • People Management – Managing team morale and building a high-energy, high-performance team. Plan and execute people rotation, training, and mentoring
  • Strong knowledge in SLA Management, Incident/response tools and Release management
  • Good understanding of DevOps tools/practices, monitoring tools and automation suites
  • A fair degree of technical understanding of Data Engineering based Programs and Analytics
concepts involving on-prem / Cloud based ETL & BI based programs.

  • Excellent interpersonal skills and communication skills.

  • Service Delivery Manager

    7 days ago

    Hyderabad, Telangana, India CGI Full time

    Position Description: JD: Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. Determining ways to reduce costs without sacrificing customer satisfaction. Assessing customer feedback and using...

  • Service Delivery Manager

    4 days ago

    Hyderabad, Telangana, India NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Service Delivery Manager

    7 days ago

    Hyderabad, Telangana, India Planit Full time

    Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture. Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer...

  • Manager - Service Delivery

    1 month ago

    Hyderabad, Telangana, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Manager - Service Delivery

    7 days ago

    Hyderabad, Telangana, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • Manager - Service Delivery

    3 weeks ago

    Hyderabad, Telangana, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Service Delivery Manager

    7 days ago

    Hyderabad, Telangana, India Aptimized Full time

    To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet; we're looking for professionals who aren't content with the status quo—people who are more interested in how things could become. Accelerate...

  • Infrastructure Service Delivery Manager

    7 days ago

    Hyderabad, Telangana, India ATMECS Global Inc Full time

    Role: Infra SDM (Service Delivery Manager)Position:Full-TimeJob Location:HYD/BLR/CBEExperience:12-15 YearsShifts:24x7 (APAC / EMEA)Mode of Work:Hybrid (For BENGALURU) / In-person 5 Days a week for Hyderabad and CoimbatoreCTC:up to 25 LPAJob Summary:The Service Delivery Manager (SDM) oversees all service delivery operations as defined in the scope of the...

  • Director - Service Delivery

    7 days ago

    Hyderabad, Telangana, India SplashBI Full time

    Job Description : The Professional Services Director has a frontline management role with two primary responsibilities: Services Delivery and Personnel Management- Responsible for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders. Performance Management - Responsible...

  • Service Delivery Manager

    3 weeks ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Deputy General Mgr - O2CQualification:Post Graduate (preferably MBA)Responsibility:Business/ Customer:• Deliver on Financial goals for the business• Manage customer relationships through regular communication with clients through weekly/ monthly reviews.• Discuss operational issues and Critical to Quality (CTQ) delivery.• Attend customer calls and...

  • Service Delivery Manager

    2 months ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Deputy General Mgr - O2CQualification:Post Graduate (preferably MBA)Responsibility:Business/ Customer:• Deliver on Financial goals for the business • Manage customer relationships through regular communication with clients through weekly/ monthly reviews. • Discuss operational issues and Critical to Quality (CTQ) delivery. • Attend customer calls and...

  • Service Delivery Manager

    1 month ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Deputy General Manager - B&LQualification:Graduate,Post Graduate (preferably MBA)Responsibility:Business,Customer Acts as L3 point of contact for escalation. Accountable for entire Project(s) deliverables. Engage with Client,customer to anticipate issues and needs of the customer related to the project. Responsible to work with transitions and training teams...

  • Service Delivery Manager

    3 weeks ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Deputy General Manager - B&LQualification:Graduate,Post Graduate (preferably MBA)Responsibility:Business,Customer Acts as L3 point of contact for escalation. Accountable for entire Project(s) deliverables. Engage with Client,customer to anticipate issues and needs of the customer related to the project. Responsible to work with transitions and training teams...

  • Delivery Manager

    7 days ago

    Hyderabad, Telangana, India LTIMindtree Full time

    Key Responsibilities:Delivery Excellence: Oversee the successful delivery of projects, ensuring they meet high standards of quality and timelinessOperations Management:Manage day-to-day operations to ensure efficient and effective service deliveryCustomer Engagement:Develop and maintain strong relationships with clients, ensuring high levels of customer...

  • Service Delivery Lead

    7 days ago

    Hyderabad, Telangana, India Wipro Full time

    Service Delivery Lead Maps/GIS domain Roles & Responsibilities: Manage a portfolio of business clients, ensuring their needs are met efficiently and effectively. Develop detailed project plans to monitor and track progress, including timelines, milestones, resources, risks, and deliverables. Manage multiple projects simultaneously, delegating tasks as...

  • Service Delivery Manager

    4 weeks ago

    Hyderabad, Telangana, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Service Delivery Manager

    4 weeks ago

    Hyderabad, Telangana, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Service Delivery Manager

    7 days ago

    Hyderabad, Telangana, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • Service Delivery Manager

    3 weeks ago

    Hyderabad, Telangana, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Service Delivery Manager

    3 weeks ago

    Hyderabad, Telangana, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...