Customer Support Associate

5 days ago

Delhi, India LTIMindtree Full time
Job description

LTI Mindtree hiring Customer Support Associate.

LTI Mindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTI Mindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 82,000 talented and entrepreneurial professionals across 30+ countries

LTI Mindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more info, please visit Mindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, dis-ability or any other characteristic protected by applicable law.

Job Description:

Summary:

The role involves providing 24/7 support customer support across phone, chat and webcase for a global client. The candidate needs to have excellent communication skills and an aptitude for customer service. Prior work experience in a contact center / back office environment would be an advantage.

CSA Responsibilities:

- Process Knowledge Ensure detailed knowledge of the products and services offered. Should be able to take ownership of customer queries and provide accurate information.- Application Knowledge Ensure complete command over the tools and applications used. Prior knowledge of contact center/chat applications, ticketing tools, email would be preferred.- Documentation skills – Should have worked on spreadsheets and document software like word, excel and PowerPoint.- Typing speed - Good typing speed of 35 WMP with a 80% accuracy is preferred.- Customer Service Orientation – Should have a good understanding of customer service. Should have good listening skills, attention to detail and ability to provide right help and guidance to the customer.- Productivity – Ensure process targets on volume of tickets to be serviced, speed of response, accuracy and resolution times are met in a consistent manner.- Team player - Should be a team player, display a positive attitude and open to constructive feedback.- Shift Flexibility - Should be willing to work in a 24/7 shift environment and be flexible with any changes in work window as per client requirement. Should be open to split week offs and willing to support additional work hours during peak season.- Continuous learning – Should display inquisitiveness and an appetite for constant learning and skill upgradation- Computer Basics - Should have a basic understanding of operating on a laptop/desktop. Requires basic knowledge of keyboard shortcuts across common email, browser and Office applications.- Prior work experience - Any prior work experience in an international customer service environment handling customer request would be preferred.

Job Location: Bangalore ( Hebbal , Near Manyata Tech Park )

Experience: 1 to 3 years

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