Team Lead
3 weeks ago
Company Description
Astrotalk is a leading company in the field of Astrology, started by a non-believer who became convinced of the reality of astrology through research. The company connects customers with real astrologers and guarantees customer satisfaction. Astrotalk has serviced over 3 crore customers and is one of the fastest-growing bootstrapped startups in the field of astrology. The company is located in Noida.
Role Description
This is a full-time on-site role for a Team Lead - Customer Service at Astrotalk in Noida. The Team Lead will be responsible for managing customer support and ensuring customer satisfaction. Day-to-day tasks will include communicating with customers, managing customer service staff, and resolving customer complaints.
Qualifications
- Excellent customer service skills with experience in customer support and service management
- Strong communication skills, both written and verbal
- Ability to manage a team of customer service staff
- Bachelor's degree in business administration or related field
Relevant skills and qualifications that would be beneficial include experience in handling customer complaints, knowledge of astrology, proficiency in Hindi and English, and experience with customer service software.
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