Ticketing Manager
19 hours ago
Job Title: MDM Ticket management
Job Type: Full-Time
Location: Bangalore/Pune/Navi Mumbai/Noida/Hyderabad/Chennai
Experience: 4-6 years
Job Description:
Key Responsibilities:
• Ticket Management: Handle data maintenance tickets and ensure timely resolution using Service Now.
• Master Data Creation/Maintenance: Perform CRUD operations on product master data.
• Data Quality Monitoring: Assess and ensure data accuracy, completeness, and consistency. Develop and implement data quality standards.
• Collaboration & Coordination: Work with data owners and stakeholders to address data issues. Participate in daily stand-up calls.
• Reporting and Documentation: Generate data quality reports and document maintenance processes.
• Project Coordination & Governance: Support data governance policies and assist in forming a global data steward group.
Qualifications:
• Bachelor's Degree
• Strong analytical skills and attention to detail.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.
• Experience with data governance and data quality initiatives.
Skills:
• Familiarity with MDM tools and platforms (e.g., SAP MDG, Service Now)
• Minimum 2 years of data stewardship experience, preferably in Product Master Domain
• Must have: Chemical and industrial material knowledge.
• Ability to chase data across different groups and ensure timely updates.
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