Senior Style Associate

2 weeks ago

Kurnool, India Kushal's Fashion Jewellery Full time

Job Description
Job Title : Senior Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional

customer experiences, driving sales, and ensuring operational

excellence with a customer-focused mindset and adaptability.

Key

Responsibilitie

s

: Customer Focus

  • Build and maintain strong customer relationships by

understanding their preferences and providing tailored

solutions.

  • Address issues professionally and ensure customer needs are

met.

  • Gather customer feedback to improve products and services

while addressing any concerns promptly.

Sales Mastery

  • Responsible for achieving store sales targets.
  • Drive solution-based sales by understanding customer needs

and offering relevant products and services.

  • Focus on selling higher-value products to increase the

average transaction value.

  • Use upselling and cross-selling techniques to enhance

customer engagement and meet sales targets.

  • Demonstrate negotiation and objection-handling to convert

prospects into loyal customers.

Flexibility and Change Management

  • Adapt to changing customer needs and share product and

customer insight with the team.

  • Demonstrate problem-solving skills to address challenges and

manage resistance effectively.

  • Show learning agility by quickly adopting new processes or

strategies to improve sales and service.

Decision-Making

  • Utilize analytical thinking to make sound operational decisions.
  • Independently manage store operations in the absence of the

Store Manager, ensuring smooth functioning.

Store Operations Excellence

  • Prevent shrinkage by closely monitoring inventory levels and

minimizing discrepancies.

  • Assist the Store manager in managing inventory processes,

including replenishment, stock takes, and tracking product

turnover.

  • Ensure accurate inventory records and adhere to operational

guidelines to maintain efficiency.

  • Follow company policies, work processes, and enforce store

standard operating procedures (SOPs). Escalate any identified

bottlenecks.

Leadership Excellence

  • Take charge of situations requiring immediate attention,

including escalated customer issues, and ensure professional

resolutions.

  • Lead by example in fostering accountability, goal-driven

performance, and ethical practices within the team.

  • Assist in training and mentoring new and existing team

members to improve their understanding of products and

services.

Candidate

Requirement

:

  • Min HSC 2 years of retail experience/ Graduates with 2 years

of experience in retail.

  • Must be above 20 years of age and below 35 years of age.
  • Basic computer skills and microsoft office
  • Proven track record of exceeding sales targets consistently
  • Experience in providing exceptional customer service and

building strong customer relationships

  • Experience in mentoring team members
  • Experience in handling cash transactions and inventory

management

  • Proficient in POS systems and other relevant retail

technologies

  • Knowledge of visual merchandising principles
  • Positive and enthusiastic attitude
  • Excellent presentation and grooming standards
  • Flexibility and adaptability to work varied shifts

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