▷ (High Salary) Virtual Relationship Manager - Spectrum Banking - Step Up 2 YES (Open for women retu

3 weeks ago


Sangli, India YES BANK Full time
Job Responsibilities

Portfolio Management for Banks Domestic / NRI Customers

- Engage with assigned portfolio of Bank customers for service and deepening relationship- Customer interactions to be duly updated in Bank system for audit trail and reference to future interactions- Deepening of customer portfolio level benchmarks- Manage Issues and Maintain complete relationship record for assigned customer accounts- Enhancing customer wallet size- Profiling Customer to increase wallet share Engaging to capture customer banking habits and inducing to make Yes Bank as primary relationship- Ensuring customer scoping being done with need based products suggested as hooks for deepening relationship Ensuring that customer scope is done and products targeted accordingly- Service to Sales approach established for deepening relationship with family members and associates which have been grouped together

Acquisition of New To Bank Customers

- To acquire new to bank customers from leads generated through marketing channel and various campaigns- Referrals generated from existing customers- Penetration of products across family groups

Customer Query and Complaint resolution:

- Ensure query resolution of the customers by coordinating with service and operations team- Resolving all complaints received from preferred customers within the stipulated TATs

Fulfilment of other objectives:

To actively participate and contribute in fulfilment of other time bound objectives that department or organization may initiate from time to time.

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