Delmia Support Engineer

3 weeks ago

Bengaluru, India AceStack Full time

Job Title: Delmia Support Engineer

Location: Bangalore - Onsite

6 Months Contract (Possible Extension)

Experience Level: 4+ Years

Job Summary:

We are seeking a skilled and proactive
Delmia Support Engineer
to join our Virtual Manufacturing team. The ideal candidate should have hands-on experience with Dassault Systèmes' 3DEXPERIENCE platform, particularly in supporting and customizing
DELMIA
,
CATIA
, and related PLM tools. This role involves providing technical support, managing deployments, developing customizations, maintaining infrastructure and ensuring seamless integration of digital manufacturing solutions across the enterprise.

Key Responsibilities:

  • Provide
    L1/L2/L3 support
    for 3DEXPERIENCE native applications including
    DELMIA
    ,
    CATIA
    , and associated infrastructure components.
  • Troubleshoot and resolve user issues logged in
    ServiceNow
    within defined SLA metrics (P1/P2/P3/P4).
  • Support
    change management
    , and
    BOM management
    processes.
  • Develop and maintain
    EKL scripts
    ,
    VBA macros
    ,
    CAA customizations
    , and
    automation scripts
    (PowerShell, Batch, C#).
  • Manage Multi site
    FCS
    ,
    DSLS
    ,
    3DIndex
    ,
    3DPassport
    , and
    FTS (Master/Slave Configuration)
    servers for optimal performance and uptime.
  • Administer user accounts, license assignments, and centralized settings using
    Member Management
    .
  • Collaborate with DS Support/R&D and User teams to raise and follow up on
    SRs/CRITSITs
    , test debug kits, and deploy pinpoint fixes.
  • Create and maintain documentation including
    KT guides
    ,
    training materials
    , and
    best practices
    .

Required Skills & Qualifications:

  • Bachelor's Engineering degree
  • 3+ years of experience in
    3DEXPERIENCE platform support
    , especially with
    DELMIA
    and
    CATIA
    .
  • Strong knowledge of
    PLM concepts
    ,
    digital manufacturing
    ,
    process planning and Work instruction generation
    .
  • Proficiency in
    EKL
    , VB,
    C#
    , and scripting for automation.
  • Experience with
    ASFALIS Elysium Converter
    ,
    XPDM
    , and CAD data migration.
  • Familiarity with tools like
    Jira
    ,
    Bitbucket
    ,
    Confluence
    , and
    SourceTree
    .
  • Certifications in 3DEXPERIENCE (Solution Architect, Infrastructure Consultant, etc.) are a strong plus.

Preferred Attributes:

  • Excellent problem-solving and communication skills.
  • Ability to work independently and in cross-functional teams.
  • Strong documentation and training capabilities.
  • Experience in customer-facing roles and global project environments.

If interested, please share resume to

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