Team Manager – Digital Marketing
3 weeks ago
Overview
The role of the Digital Marketing Team Managerwill be to support in onboarding milestones and day-to-day management of the GCoE Digital Marketing role will report into the GCoE management and will collaborate as needed with Corporate Digitl Marketing managers in the US. Responsibilities Day-to-day management and oversight of Digital Marketing resources, maintains work schedules and oversight of time off requests, staffing conflicts and resourcing along with direct support of management. Monitors and regularly assesses overall team and individual performance against goals/KPIs to assess knowledge and performance improvement opportunities, including conflict resolution, staff issues and escalating foreseeable attrition risks. Actively participates in individual team members’ performance reviews, providing regular feedback regarding misses/errors and additional training needs to GCoE leadership contributing to the identification of growth and skill development opportunities to ensure constant improvement and utilization of the GCoE Digital Marketing Coordinates with GCoE team resources to ensure work is completed accurately and in accordance with standard practices / guidelines and defined service level agreements. Shares feedback regularly to support onshore and GCoE management in assessment of individual skills and aptitude along with potential for career expansion. Provides and shares on a regular cadence status updates/reports with leadership. Ensures the GCoE team is working together as a cohesive unit in support of the global Digital MarketingTeam’s exemplary work, goals and values. Maintains a current understanding of each capabilities, processes, workflows, SLAs and Gallagher brands guidelines and business divisions to ensure accurate oversight and output of deliverables. Keep oneself abreast and updated of industry best practices in Digital Marketing and support team members as needed. Other duties as assigned. Qualifications MBA or equivalent in Marketing 8+ years’ experience in digital marketing, with at least 4 years of demonstrated team management experience, including depth of knowledgeacross Digital Marketing. Understanding and experience with digital marketing tools, inclusive of content management systems, Automation/CRM (Salesforce), web analytics, and social media systems. Professional and conversational fluency in English is a must, with excellent oral/written communication and presentation skills Leads with empathy and a solution-oriented mindset with strong mentorship skills Demonstrated project and/or resource management understanding Experience with/knowledge of Workfront or other project management software Microsoft Office Suite programs
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