Hiring For Senior Operation Manager

2 weeks ago

Chennai, India Q Way Technologies Full time

Dear Professional's

Hiring For Account Manager (Hospital Billing) @ Qway Healthcare

Position Looking For: Ops Assistant Manager/Manager

Experience Required: 10 to 15 Yrs

Location: Chennai (Guindy)

Shift timing: Flexible shift

Required Skills:

1.Should have been a client service manager and handled clients/Doctors individually.

2.Should have at least 2 to 3 year experience in this role.

3.Should have current experience in US healthcare Hospital billing.

4.Should be ready to work along with Doctors and their respective time zones.

5.Good analytical skills

Responsibilities

  1. Primary point of contact for the assigned list of clients.

  2. Connects with the assigned list of doctors over the phone & Emails.

  3. Stays on top of all requests from the Doctors.

  4. The primary role is only to speak to the Doctors or PG assigned to them.

  5. Ensures all the requests and workflow changes/Updates from the practice/Doctor has been communicated to the team and the production team follows the same.

  6. Random sampling audits on the list of clients, to ensure workflow is being followed.

  7. Responsible for updating the SOP, and the same needs to be sent to the Doctor/Practice for their approval (Done as and when we have updates, in case of no updates done monthly)

  8. Develops a good rapport with Doctors and understands the practice and their requirements.

  9. All Emails received during normal business hours will have to be acknowledged within an hour of receipt.

  10. Responsible for the practice performance.

  11. Responsible for the practice of meeting their minimum collections

  12. The maximum TAT to respond back to emails, with queries/concerns is not more than 24 hours.

  13. Advice practice on denial trends and ensures that all clients assigned have a healthy AR.

  14. Alerts the provider support managers on any unhealthy conversations or happenings in the practice/Doctors.

  15. TAT to return voice mails 15 Minutes.

Frequency of connect with Practice/Doctors.

Experience with the following software would be preferred.

Open Practice Management

EPIC

As the billing managers are the primary and single point of contact, their primary focus will be to speak to their assigned set/list of PGs/Doctors on a daily, weekly and monthly basis.

Sends weekly/monthly performance dashboards to clients about their clients performance along with collections.

Interested please ping me in watsapp:

Regards

Azar - HR Team

Qway Technologies

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