Microsoft Dynamics 365 Customer Engagement

3 days ago


Bengaluru, India SWITS DIGITAL Private Limited Full time

Job Title

Application Developer – Microsoft Dynamics 365 Customer Engagement
Location : Bangalore (Preferred)

Experience : 6 to 8 years

Job Summary
We are seeking an experienced
Application Developer – Microsoft Dynamics 365 Customer Engagement (CE)
to design, develop, and implement scalable business solutions using Dynamics 365 CE and the Power Platform. The role will focus on developing enterprise-grade applications, building Proofs of Concept (POCs), and delivering production-ready solutions for contact center automation and business process optimization.

Key Responsibilities

  • Design, develop, and implement end-to-end solutions using Dynamics 365 CE and Power Platform (Power Apps, Power Automate, Power BI).
  • Build and customize Dynamics 365 POCs and production-grade solutions aligned to business and contact center automation use cases.
  • Customize CRM entities, forms, business rules, workflows, and dashboards to meet organizational and client requirements.
  • Integrate Dynamics 365 with external systems using REST APIs and Azure services.
  • Implement and manage ALM pipelines using Azure DevOps or GitHub Actions for deployment, release, and version control.
  • Ensure technical best practices, scalability, and compliance in all development activities.

Required Skills & Qualifications

  • Hands-on experience in Microsoft Dynamics 365 CE and Power Platform (Power Apps, Power Automate, Power BI).
  • Strong experience in customization and configuration of CRM entities, workflows, and dashboards.
  • Expertise in integrating external systems using REST APIs and Azure services.
  • Experience with DevOps/ALM pipelines using Azure DevOps or GitHub Actions.
  • Ability to design and deliver high-performance, enterprise-grade solutions.
  • Excellent problem-solving, communication, and collaboration skills.


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