Microsoft Dynamics 365 Functional Consultant

3 days ago

Bengaluru, India Visionet Systems Private Limited. Full time

Job Title : Microsoft Dynamics 365 CRM - Functional Consultant (Sales, Customer Service, Customer Insights (Marketing))


Location : Bengaluru


Language Requirement : Excellent English communication skills (spoken and written)


Role Overview :

We are seeking an experienced Functional Consultant with deep expertise in Microsoft Dynamics 365 Customer Service to join a high-impact digital transformation project for a global enterprise client in the specialty chemicals domain.


The consultant will play a key role in gathering requirements, designing solutions, and configuring the D365 platform to meet business needs, with a focus on Customer Service, and potential involvement in Sales and Customer Insights modules.


Key Responsibilities :


- Lead functional workshops and requirement-gathering sessions with business stakeholders.


- Analyze business processes and translate them into functional specifications and solution designs.


- Prepare detailed documentation including Functional Requirement Documents (FRDs) and Fit-

Gap analyses.


Configure and customize D365 Customer Service including :


- Entities, forms, views, and dashboards.


- Workflows, business rules, and process flows.


- Queues, SLAs, and case management.


- Collaborate with technical teams for custom development and integrations.


- Support testing (SIT/UAT), training, and deployment activities.


- Provide functional input for Sales and Marketing modules if the engagement extends.


- Ensure alignment with best practices and maintain high-quality delivery standards.



Required Skills & Experience :


- 7+ years of hands-on experience with the Microsoft Dynamics 365 platform.


- Proven expertise in D365 Customer Service module; exposure to Sales and Customer Insights

is a plus.


- Strong understanding of CRM processes including case management, service scheduling, SLAs, and knowledge base.


- Proficient in system configuration and customization (no-code/low-code).


- Experience working in Agile/Scrum environments.


- Excellent communication and stakeholder management skills.


- Ability to work independently and collaboratively in a global delivery model.



Preferred Qualifications :


- Microsoft certifications in Dynamics 365 (e.g., MB-230 : Microsoft Dynamics 365 Customer

Service Functional Consultant).


- Experience with Power Platform (Power Automate, Power Apps).


- Exposure to D365 Marketing or Power Pages is a plus.


(ref:hirist.tech)

  • Microsoft Dynamics 365 Techno-functional

    2 weeks ago

    Bengaluru, Karnataka, India PradeepIT Consulting Services Full time

    **About the job Microsoft Dynamics 365 Techno-Functional**: **Job description** Microsoft Dynamics 365 Techno-Functional Consultant will be responsible for implementing and optimizing Microsoft Dynamics 365 solutions. This role combines technical expertise with a deep understanding of business processes. Responsible for taking ownership and driving...

  • Microsoft Dynamics Functional Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Virtual Tech Gurus Full time US$ 90,000 - US$ 1,20,000 per year

    About the RoleWe are looking for an experienced Microsoft Dynamics Functional Consultant to join our team. The ideal candidate will be responsible for analyzing business processes, gathering requirements, and implementing solutions using Microsoft Dynamics 365 (CRM/ERP) to meet client needs.Key ResponsibilitiesEngage with clients to gather, analyze, and...

  • Microsoft Dynamics 365 Consultant

    2 weeks ago

    Bengaluru, Karnataka, India CornerTree Consulting Full time ₹ 1,00,000 - ₹ 22,00,000 per year

    Experience, Education and Designations:Minimum 5 years of Dynamics 365 - Applications SupportMinimum 5 years of experience in Microsoft Dynamics 365 F&O Supply ChainExposure and experience with D365FO/ Dynamics AX Supply Chain ModulesKnowledge on EDI system would be as asset such as True CommerceGood understanding of applicable EDI data interchange formatsA...

  • Microsoft Dynamics 365 Consultant

    11 hours ago

    Bengaluru, India CornerTree Consulting Full time

    Experience, Education and Designations: Minimum 5 years of Dynamics 365 - Applications Support Minimum 5 years of experience in Microsoft Dynamics 365 F&O Supply Chain Exposure and experience with D365FO/ Dynamics AX Supply Chain Modules Knowledge on EDI system would be as asset such as True Commerce Good understanding of applicable EDI data interchange...

  • Microsoft Dynamics 365 CRM – Functional Consultant

    3 days ago

    Bengaluru, India Visionet Systems Inc. Full time

    Job Description Job Title: Microsoft Dynamics 365 CRM Functional Consultant (Sales, Customer Service, Customer Insights (Marketing)) Location: Bengaluru Language Requirement: Excellent English communication skills (spoken and written) Role Overview We are seeking an experienced Functional Consultant with deep expertise in Microsoft Dynamics 365 Customer...

  • Microsoft Dynamics 365 CRM – Functional Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Visionet Systems Inc. Full time

    Job DescriptionJob Title: Microsoft Dynamics 365 CRM Functional Consultant (Sales, Customer Service, Customer Insights (Marketing))Location: BengaluruLanguage Requirement: Excellent English communication skills (spoken and written)Role OverviewWe are seeking an experienced Functional Consultant with deep expertise in Microsoft Dynamics 365 Customer Service...

  • MS Dynamics 365 Functional Consultant

    5 days ago

    Bengaluru, Karnataka, India Vthrivesolutions Full time

    Are you a passionate professional with expertise in MSD 365 CRM Customer Engagement Functional Consultant? Do you have a proven track record of leading Microsoft Dynamics 365 Sales, Customer Service, Marketing, Field Service? As a Dynamics 365 candidate will be responsible for gathering business requirements, analyzing processes, and designing CRM solutions...

  • Microsoft Dynamics 365 CRM – Functional Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Visionet Systems Inc. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title:Microsoft Dynamics 365 CRM – Functional Consultant (Sales, Customer Service, Customer Insights (Marketing))Location:BengaluruLanguage Requirement:Excellent English communication skills (spoken and written)Role OverviewWe are seeking an experiencedFunctional Consultantwith deep expertise inMicrosoft Dynamics 365 Customer Serviceto join a...

  • Microsoft Dynamics 365 CRM – Functional Consultant

    13 hours ago

    Bengaluru, India Visionet Systems Inc. Full time

    Job Title:Microsoft Dynamics 365 CRM – Functional Consultant (Sales, Customer Service, Customer Insights (Marketing)) Location:Bengaluru Language Requirement:Excellent English communication skills (spoken and written) Role OverviewWe are seeking an experiencedFunctional Consultantwith deep expertise inMicrosoft Dynamics 365 Customer Serviceto join a...

  • MS Dynamics 365 Functional Consultant

    3 days ago

    Bengaluru, India Vthrivesolutions Full time

    Are you a passionate professional with expertise in MSD 365 CRM Customer Engagement Functional Consultant? Do you have a proven track record of leading Microsoft Dynamics 365 Sales, Customer Service, Marketing, Field Service? As a Dynamics 365 candidate will be responsible for gathering business requirements, analyzing processes, and designing CRM solutions...