Travel Desk Dy. Manager

7 days ago

Mumbai City District, India Man Industries Full time

Key Responsibilities:

  1. Travel Planning & Booking

  2. Plan and execute travel itineraries for employees, ensuring economical and safe options. Book international and domestic air tickets, hotels, and local transportation.

  3. Handle urgent and last-minute travel requirements.

  4. Visa & Immigration Management

  5. Coordinate with embassies, consulates, and visa agents to ensure timely visa issuance.

  6. Maintain a checklist of visa requirements per country and guide travelers accordingly.
  7. Keep updated with global travel advisories and immigration laws.
  8. Arrange for airport pickup and drop, intercity transportation, and local travel assistance.

  9. Coordinate with drivers/agencies for vehicle availability in India and abroad.

  10. Vendor Management

  11. Maintain and negotiate relationships with travel agents, hotels, airlines, transport providers.

  12. Monitor service quality, cost efficiency, and adherence to service-level agreements (SLAs).
  13. Establish and manage an in-house travel desk.
  14. Develop SOPs, maintain travel logs, dashboards, MIS, and monthly reports.
  15. Handle 24x7 assistance and coordination through phone/email for traveling staff.
  16. Enforce travel policies, expense limits, and travel class eligibility.

  17. Monitor travel expenses and suggest cost-saving strategies without compromising comfort/safety.

  18. Emergency Support

  19. Provide assistance during travel disruptions (flight delays, cancellations, health issues).

  20. Ensure travelers are supported in crisis situations (lost documents, border issues, etc.).

  21. Customer Service & Internal Coordination

  22. Liaise with HR/Admin/Finance/Project teams to gather requirements and approvals.

  23. Offer courteous, solution-oriented, and prompt service to employees.

Key Requirements:

  • Location : Mumbai

  • Experience:

  • Minimum 8-12 years of experience in managing corporate travel.

  • Experience in international travel coordination, especially in industrial/Oil & Gas/project-based sectors, is preferred.

  • Education:

  • Graduate in any discipline (preferably with certification in travel/tourism/management).

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