Specialist, Customer Service
2 days ago
Overview 综述: Specialist – Customer Service Responsibilities 职责: Responsible for handling E2E order to cash (OTC) process for respective line of business and ensuring high level of customer satisfaction. The CS Representative interfaces with customers and multiple business and functional partners to deliver exceptional service to customers. Acts as primary customer interface for external customers & Channel Partners to ensure customer queries are responded on time & orders are executed without any issue. Experience in handling imports and exports shipments in Air & Sea mode, good understanding of commercial terms (ex: incoterms etc) Experience in GRN transaction, handling clearance process and coordination with freight forwarders in different regions to ensure the shipments are cleared. Manage different type of customer orders through Customer Service work processes and systems. The CSR must analyse the Business Service Standards to meet customer needs while supporting Business functional performance. This requires the ability to multi-task with critical thinking skills. Responsible for E2E order execution in SAP which includes all the order processing steps from order entry to invoice creation. Actively monitors open orders and pro-active communication with supply chain to ensure that deliveries arrive at the customer on time, as committed. Work with the internal AR team, sales, and customers to resolve credit block issues in a timely manner. Processes customer complaints and returns according to Complaint Management process and return policies. Able to identify need for extra information to enable a thorough complaint analysis. Responsible for filing all the documents pertaining to order to cash process as per internal control guidelines (SOX/CRIM) To ensure all commercial activities are complying with SOX Requirements and Basic Accounting & Taxation Guidelines. Handling high seas orders and indents/international orders for Indian customers. Good knowledge of GST, tax, TDS, TCS, e-way bill, etc. Qualifications 要求: Any Postgraduate Any Graduate Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion. For more information about Celanese Corporation and its product offerings, visit . 塞拉尼斯公司是化学及特种材料解决方案的全球佼佼者，产品被广泛应用于大多数主要行业和消费品领域。充分利用广博的化学、技术和业务专长，我们的业务为客户、员工和公司股东创造价值。我们负责任地管理我们所生产的材料、不断发展我们的可持续产品组合来支持可持续发展，以满足客户和社会的需求。我们努力为社区播撒积极影响，同时不断促进团队的包容性。塞拉尼斯全球超过 11,000 名员工。2024年净销售额达 103亿美元。 Interested in this opportunity? Note: If you were referred by an employee (they set-up your profile) to this opportunity, you can add and/or update your resume/CV before or after applying to this position. 对这个职位感兴趣？注意：如果我们的员工推荐过您应聘这个职位（他为您建立过档案），您可以在申请职位之前/之后，添加/修改您的简历。
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