Account Manager

3 days ago

Mumbai, India British Safety Council Full time

Job Title Account Manager
Location India, remote
Reporting to Head of Sales, India
Employment Full time / Permanent

Please apply via the given application link -

Primary Job Purpose

Manage and grow the performance of existing accounts across the allocated portfolio.
Focus on cross-selling, upselling, and deep-mining existing accounts at both corporate and plant levels to increase wallet share across British Safety Councils Audit, Consultancy, and Training portfolio in the respective portfolio.
Build strong, long-term relationships with senior/CXO-level stakeholders and ensure sustained revenue growth from assigned accounts.

Brief Description of Tasks:

Account Growth & Revenue Performance

  • Achieve revenue targets from assigned accounts at agreed margins.
  • Grow portfolio value through cross-selling and upselling.
  • Increase BSCs wallet share within accounts across Audit, Consultancy, and Training domains.
  • Maintain an active pipeline aligned to account development plans.
  • Identify, target, and win large strategic consulting projects within the portfolio

Account Deep-Mining

  • Achieve revenue targets from assigned accounts at agreed margins.
  • Grow portfolio value through cross-selling and upselling.
  • Increase BSCs wallet share within accounts across Audit, Consultancy, and Training domains.
  • Maintain an active pipeline aligned to account development plans.
  • Identify, target, and win large strategic consulting projects within the portfolio

Strategic Relationship Management

  • Build and maintain strong CXO and senior management relationships.
  • Develop deep understanding of client operations, needs, and strategic priorities.
  • Position BSC as a trusted, long-term partner.

Sales Process & CRM Management

  • Execute account plans with measurable goals and timelines.
  • Champion best practices in pipeline management, forecasting, and reporting.
  • Maintain accurate and up-to-date data in Salesforce CRM

Collaboration & Service Excellence

  • Work closely with internal teams to deliver high-quality, client-focused solutions.
  • Ensure client satisfaction and retention through proactive engagement and support.

Operational Efficiency

  • Manage time and travel in line with the Company Business Plan.
  • Plan and execute client visits effectively.
  • Uphold BSC safety policies.

Health and Safety

Fulfil personal health and safety responsibilities, reviewing competency annually with your manager.

Person Specification

Skills & Qualifications

  • MBA/PGDM or equivalent Post Graduation
  • Excellent verbal and written communication
  • Strong interpersonal, presentation, and negotiation skills
  • High level of organization, prioritization, and time management
  • Proficient in CRM tools (preferably Salesforce)

Experience

  • Minimum 5 years B2B account management / sales experience preferably in professional services.
  • Track record of cross-selling, upselling, and increasing share of wallet in key accounts
  • Experience engaging at corporate and plant levels in multi-site organisations
  • Strong background in managing complex client relationships

Behavioural Competence

  • Results-driven with strong commercial acumen
  • Professional, credible, and relationship-focused
  • Strategic thinker with attention to detail
  • Aligned with corporate behavioural standards

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