Assistant Manager Operations

2 weeks ago


Delhi, India AXESTRACK SOFTWARE SOLUTIONS PRIVATE LIMITED Full time
About the Role:

The Assistant Manager - Operations will report directly to the Operations Manager and serve as a crucial link between the team members and the management. This role will act as the single point of contact (SPOC) for assigned clients, playing a key role in maintaining healthy and productive client relationships.

Responsibilities:

• Function as the dedicated SPOC for assigned clients, overseeing all matters from daily

operations to billing.• Lead a team of executives and senior executives in managing daily operational activities.• Develop and implement processes from the ground up, ensuring effective execution and adherence.• Manage and oversee communication at all levels with clients, handling escalations effectively.• Foster and maintain effective relationships with internal stakeholders to facilitate seamless cross-functional collaboration.• Regularly analyze processes to identify gaps, inefficiencies, and propose solutions for continuous improvement.• Provide daily, weekly, and monthly reports to clients and higher management as per requirements.• Consistently monitor team productivity, continuity, and ensure adherence to assigned KPIs.• Support team members in their personal and professional development through coaching and mentorship.

Candidate Requirements:

• Minimum Bachelor's degree (any)• Minimum of 5 years of relevant experience, preferably in a telematics or related industry (candidates with a telematics background will be given preference).• Proven experience in leading and managing a team of at least 10 members in a 24x7 operational environment.• Strong problem-solving mindset with a willingness and ability to delve into the root cause of issues.• Excellent analytical skills and proficiency in Microsoft Excel, PowerPoint & G-Sheet.• Demonstrated ability to collaborate effectively with client business stakeholders to understand their challenges and requirements in detail.• Exceptional communication, interpersonal, and stakeholder management skills.• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Please note that this role may require occasional travel and extended working hoursbased on operational needs.
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